Customer Service Assistant/Excel Experience a Must (Jacksonville NC area)

Customer Service Assistant/Excel Experience a must

Cleaning Services Group, Inc., headquartered in Danvers, MA, is seeking an experienced, full-time Customer Service Assistant (Excel Experience a must, this is a high volume fast paced job) to work remotely at home in the Jacksonville NC area or surrounding towns. We are a growing, financially stable, mid-sized company looking to add a dynamic team member to work closely with our Operations and Executive team members in bringing us to the next level.

Why should you consider applying for this role?

· Long-standing national janitorial business with over 30 years of experience.

· Privately held company with a great reputation servicing many respected brands across the US.

· Strong leadership and experienced team of employees that are committed to their job.

· A mid-sized/large company with a small company feel.

· Opportunity to contribute and have an impact on how the company operates.

· Opportunity to work with an established operations team who are experienced and eager to learn.

Duties and Responsibilities

· Daily reporting on Client’s audits on our performance and communicating issues to the field staff and updating action plans to report back to clients.

· Process work orders in a timely fashion, informing all necessary parties involved, updating the work order networks and templated excel spreadsheet trackers as needed.

· Take Customer calls, and other miscellaneous operations related calls from District Managers and Service Providers as needed.

· Export and maintain IVR/timeclock for management, customers and District Managers as needed.

· Document complaints, audits, & requests in central database and follow up for action plans as needed.

· Join internal or customer conference calls when requested by management.

· Maintain weekly calendars and spreadsheet trackers for annual wet work service.

· Process Service Provider payables for extra work in excel formulated templates.

· Submit any billing related information for extra work to the accounting department weekly.

· Maintain HubSpot database of any changes to accounts.

· Monitor incoming emails while completing daily tasks and respond to emails in order of importance.

· Draft any letters or announcements to Service Providers as directed.

· Any misc. projects as required.

Knowledge and Skill Requirements:

· 1 year of experience in Operations Support/Customer Service

· Experience with HubSpot a plus.

· Excel, Word, and Outlook proficiency a must (intermediate level)

· Highly organized and able to multitask as this is a fast-paced job.

Pay: $19/hr to $21/hr based on experience

Job Type: Full Time remote at home

Benefits: 401K, Health Insurance, Dental, Vision, LTD, STD, Life, PTO

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• Day shift

Ability to Relocate:

• Jacksonville, NC: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $21