Client Services Manager

Are you passionate about helping organizations unlock their full potential through data-driven insights? Do you thrive in a dynamic, client-facing environment, managing relationships and driving impactful solutions? If so, we want you to join our team at Culture Index as a Client Services Manager!

About Culture Index:

Culture Index is a leading provider of talent optimization solutions, empowering businesses to create high-performing teams and achieve their strategic goals. We leverage the power of data and behavioral analytics to help organizations make smarter decisions about hiring, leadership, and team development. Our innovative platform provides clients with invaluable insights to improve their workforce's engagement, productivity, and overall success.

Position Overview:

As a Client Services Manager at Culture Index, you will be responsible for overseeing and nurturing client relationships, ensuring they receive maximum value from our solutions. You will be the go-to partner for clients, guiding them through the full lifecycle of our services, from onboarding to strategic implementation and ongoing support. Your goal is to help the Executive Advisors and our clients optimize their organizational culture and talent strategy by leveraging the power of our behavioral assessments and data-driven insights.

Key Responsibilities:

• Client Relationship Management: Serve as a point of contact for clients, maintaining strong, long-term relationships and delivering exceptional service.
• Organization and Planning: Coordinate between client and advisor.
• Onboarding & Implementation: Guide the onboarding process, ensuring clients are effectively integrated into our platform and understand how to use Culture Index tools to their advantage.
• Consultative Support: Partner with clients to assess their needs and develop tailored solutions that align with their organizational goals.
• Training & Education: Provide ongoing training, resources, and guidance to clients to help them fully leverage our platform and interpret data effectively.
• Client Retention & Satisfaction: Regularly assess client satisfaction and address any issues or concerns, striving to build long-term partnerships.
• Collaboration: Work cross-functionally with internal teams, including sales, product, and analytics, to ensure clients receive a seamless experience and support.

Qualifications:

• Experience: 3 years in a client-facing role preferred but not required.
• Strong Communication Skills: Ability to communicate complex concepts clearly and effectively, both in writing and in person.
• Project Management: Proven ability to manage multiple projects and client accounts simultaneously while meeting deadlines and exceeding client expectations.
• Problem-Solving: A proactive, solution-oriented mindset with the ability to tackle challenges and deliver results.
• Client-Focused: Demonstrated ability to build and maintain strong, trust-based relationships with clients.
• Tech Savvy: Comfort with technology platforms and CRM tools; ability to learn new software quickly.
• Organizational Skills: Detail-oriented with strong time management and prioritization skills.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Leawood, KS 66206: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

Salary : $45,000 - $55,000