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Customer Service/Sales Associate

Cunningham Optical One
Warsaw, IN Full Time
POSTED ON 1/1/2025 CLOSED ON 1/9/2025

What are the responsibilities and job description for the Customer Service/Sales Associate position at Cunningham Optical One?

Full Time: Eye Doctors Tech/Sales associate

Cunningham Optical One is seeking a hardworking, Customer service associate. The candidate is someone with excellent patient service skills and who works well with others in a team environment. This is a full-time position(s) with 40 hours a week while delivering impeccable service. Salary is commensurate with experience.
Who you are:

  • Stylish and individual, expressing a sharp understanding of personal style and Cunningham's place in eyewear fashion, along with Cunningham's standards in the Eyecare profession.
  • Punctual, eager to learn, and excited to grow with us.
  • Excellent at communicating technical terms in a digestible & poignant way.
  • Well-versed patient service representative with a drive and passion to provide an exemplary journey.
  • Motivated self-starter and eager to learn.
  • Excellent detail orientation and time management skills.
  • Excels under pressure in a fast-paced work environment.
  • Flexible with scheduling and available to work Saturday's and evenings as needed.

What you will do:

  • Ensure accuracy and precision in performing and recording optical measurements, adjusting ophthalmic frames, and troubleshooting vision issues.
  • Verify accuracy of finished ophthalmic products upon arrival from our labs.
  • Demonstrate perfect ophthalmic product knowledge and provide thorough understanding of products to team members and patients.
  • Work with other team members to ensure excellent store-wide patient service & provide trainings on optical processes and techniques.
  • Sitting or standing for long periods of time.
  • Elegantly walk through lens options with patients to ensure the Cunningham hospitality and expertise is extended through our optical program.
  • Provide style & fit consulting on sales floor and lend help to our team.
  • Act as a professional representative for Cunningham Optical One to expand a new base of Cunningham Optical Ones patients & extend our mission across current and new channels.
  • Take pride in the office appearance and show initiative.
  • Computer skills a must, including MS Office and ability to learn other software.
  • Familiar with insurance programs (Preferred).

Benefits:

  • 401(k) matching
  • Employee discount
  • Health benefit contribution
  • Paid time off
  • Paid Vacation

Schedule:

  • 8 & 4 Shifts
  • Saturday Availability

Education:

  • High school or equivalent (Preferred)

Language:

  • English (Required)
  • Fluent In Spanish (Preferred)

Experience:

  • Sales / Customer Service
  • Optical Experience: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

work Requirement:

  • Dependable Transportation
  • US work authorization Required

Please no phone calls.

Job Type: Full-time

Pay: $15.00 - $17.50 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off

Schedule:

  • 8 hour shift

Work Location: In person

Salary : $15 - $18

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