Essential Duties and Responsibilities: 

• Provide exceptional customer service in accordance with established standards.
• Develop and maintain rapport with our patients, vendors, service providers and staff.
• Ensure members’ concerns and/or questions are solved and answered promptly and efficiently, and communicate member requests and/or problems to management when needed.
• Recommend, select and help locate the proper medicine for patient depending on their individual needs.
• Communicate the effects of different types of cannabis to patients clearly and effectively.
• Ensure strict controls to protect organization assets at the direction of management.
• Set up and break down display cases daily. Assist in display maintenance and housekeeping.
• Assist in processing and replenishing merchandise and monitoring floor stock, and participate in inventory counts.
• Answer phone calls and forward to the appropriate staff member.
• Frequently maintain dispensary’s cleanliness, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitization.
• Maintain a positive work environment conducive to trust and respect.
• Maintain strictest confidentiality in compliance with HIPAA guidelines.
• Perform other related work as required.

Education and/or Work Experience Requirements: 

• High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience
• Retail, cash handling and Point of Sales (POS) experience required
• Working knowledge of Microsoft Office
• Experience in the medical cannabis industry desirable, but not required
• Must be able to work weekends and some holidays
• Excellent oral and written communication skills
• Proficient computing skills
• Innate desire to achieve success and a work ethic to match
• Ability to critically think and problem solve without direction
• High level of integrity