4 Service Advisor Jobs in Beaverton, OR
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Curtis Trailers is Hiring a Service Advisor Near Beaverton, OR
Job Duties:
1. Scheduling service appointments in person and over the phone and ensuring it is being scheduled for the right tech and for the proper amount of time.
2. Document all customer repair needs by walking around trailer with customer at time of check in to ensure accuracy of repair order write up.
3. Answer phone calls from customers and assist with basic troubleshooting.
4. Working directly with service technicians
5. Keep customers informed of the status of the repairs being performed on their trailers and making notes every time you communicate with someone.
6. Writing estimates for retail repairs requested by customers and gaining approval to perform repairs.
7. Perform quality control inspections on every trailer to ensure repair accuracy.
8. Track and monitor service unit inventory to ensure trailers are not here longer than 30 days.
9. Contact extended service companies to gain authorization to perform repairs and submit necessary information to them for payment.
10. Document and estimate body damage repairs and work with insurance agents to collect payment for repairs performed.
11. Review repair order for accuracy of spelling and correct as necessary.
12. Upsell add on items and services.
13. Keep the sales department informed of repairs and cost of repairs being made on used units that are in for service.
Qualifications:
1. 1 years of Service Advisor experience preferred.
2. Strong customer service skills
3. Strong administrative skills.
4. Mechanical knowledge and/or automotive/RV knowledge
5. Capable of problem solving.
6. Stable under pressure.
7. Ability to work in a fast-paced environment.
8. Strong ability to read, write and type in English.
9. Available to work Saturdays.
Physical & Mental Requirements: Strong attention to detail, takes direction well, quick learner, ability to climb ladders and stairs, must be able to lift 25 lbs., bend, stretch, sit and stand for extended periods of time.
Environmental & Working Conditions: Office, shop and outdoors in all weather conditions.
Job Summary
Full Time
Retail
$85k-104k (estimate)
01/28/2023
12/05/2023
curtistrailers.com
PORTLAND, OR
100 - 200
1948
CAMELIA PIERSON
$10M - $50M
Retail
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About Curtis Trailers
The Northwest's Towable Leader Since 1948! With two locations to serve you. Curtis Trailers is a full service RV dealership featuring America's top brands of travel trailers, fifth wheels, toy haulers, tent trailers and pickup campers. With three generations of the Curtis family and a dedicated support team, we are committed to making your RV adventure fun and rewarding for you and your family. Sales You will appreciate our extensive selection and low pressure atmosphere. Courteous and knowledgeable salespeople are the difference! We'll help you find the perfect unit, get a great price, find t...he best financing available and show you how to use and enjoy your new purchase within a comfortable, one-on-one sales experience. Service Our friendly service staff is here to support you with skilled technicians, experienced installers and extended hours. From basic maintenance to large repair projects, trailer hitches to accessories we've got you covered. We service what we sell! Parts & Accessories We supply everything you might need for your RV adventures. We've got a large selection of repair parts, RV appliances and camping accessories, as well as the everyday items that RVers always need - with great prices and helpful staff. At Curtis Trailers we believe that quality, value and trust will keep our customers coming back for all of their recreational vehicle needs. Visit one of our convenient locations and experience what we have to offer for your camping adventures.
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The job skills required for Service Advisor include Customer Service, Scheduling, Attention to Detail, Quality Control, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Advisor. Select any job title you are interested in and start to search job requirements.
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