Dex Engineer

Role : Dex Engineer

Duration : 6 months ( with extension)

Location : Chicago and Arlington Heights, IL

Interview : Video

Client : United Airlines

Rate : $68 / hr. ( negotiable)

Hybrid to Arlington Heights location at least 2 days per week

DEX or Digital Employee Experience Engineers Needed-

Responsibilities

• Identifying efficiency and automation needs, and creating and implementing solutions based on issues being reported by field peers, management and project teams
• Identifying efficiency potential and developing remediations by analyzing raw DEX toolset data
• Identifying root cause of known and unknown issues through the use of DEX tools when escalations are brought to the team
• Interpret data and create reporting from DEX tools
• Gathering business and technical requirements
• Coordinating and leading in the design, testing, evaluation, implementation, and support for multiple complex automation / remediation solutions through DEX toolsets that will impact hardware, software, operating systems, systems tools, and IT processes alike
• Evaluate business requirements and recommend correct DEX technologies that will enhance availability, reliability, scalability, and security while consistently driving down total cost of ownership and support
• Proactively consult with other business units (e.g., application development groups, Field Services Technical Support, etc.)
• to coordinate needs, issue research / remediation and implementation timelines
• Design and document DEX standards and procedures, and train on usage when necessary
• Ensure engineered solutions conform to established enterprise / industry standards (systems management, security, operating systems, etc.) and reference models
• Provide technical support, as needed, to the enterprise with use of DEX tools
• Coordinate activities with internal / external technology owners / service providers
• Create detailed documentation for all engineering solutions

Qualifications

Salary : $68