What are the responsibilities and job description for the Sr. Engineer position at CyberTec?
Description : Team : Client Engineering
Reporting to : Senior Manager, Client Engineering
Title : Senior Engineer
The Opportunity :
s a Lead Engineer in the Client Engineering team at Sephora, you will report to the Senior Manager of Client Engineering. Your role extends beyond typical engineering responsibilities, playing a pivotal role in facilitating, guiding, mentoring, and scaling competencies within your team and across business stakeholders. This is considered a high-level position, and your leadership, technical proficiency, and strategic thinking will be tasked with driving success in delivering high-quality solutions, emphasizing the importance of your influence within the organization.
Responsibilities :
- Lead end-to-end delivery of Client Engineering solutions, working with cross-functional engineering teams, product management, security, network operations, DevOps, external partners, testing teams etc.
- Manage, monitor, and optimize our Client Engineering systems for performance, availability, and security.
- Drive continuous efforts to enhance the availability, efficiency, and resiliency of our Client Engineering Systems
- Hands-on development as and when required; code review (ensuring code quality)
- Providing L3 / L4 support for critical unresolved and escalated issues
- Coordinate with vendor support teams to fix integration platform issues
- With the help of developers, create detailed technical documents, prepare deployment runbook, and transfer the knowledge to production support team. Follow release process.
- Define and enforce best practices and standards for Client Engineering monitoring, incident response, change management, and capacity planning.
- Provide technical leadership to resolve production issues by troubleshooting in collaboration with other technical teams
- Participate in project discovery meetings and provide technical guidance on Client Engineering requirements
- Work on POCs to evaluate new products or solutions
- Assimilate high-level requirements from Business and Technical Stakeholder and develop into actionable stories with required technical details
- Lead, coach and support a team of Client Engineers (onsite and offshore) by building and fostering a high-performance engineering culture, mentoring team members and providing team with the tools and motivation to make things happen
- Build collaborative partnerships with architects, technical leads and key individuals within other functional groups
- Stay up to date with emerging technologies and industry trends related to Client engineering, assessing their potential impact on our systems and processes.
- Lead incident post-mortems and root cause analysis, identifying opportunities for system enhancements and process optimizations.
- Participate in on-call rotation supporting the enterprise (Retail, Supply Chain, and Corporate)
Experience :
2-3 years in leadership positions, demonstrating ability to facilitate, guide, and mentor teams.
Collaboration Tools : Microsoft Teams, Office, SharePoint, LucidCharts.
