What are the responsibilities and job description for the District Operations Manager position at Daikin Applied?
Make your mark at the world's largest HVAC company
The District Operations Manager will provide leadership to the operations team. This oversight includes the fulfillment process for work sold by the Service Sales Representatives to ensure that customers' requirements, revenue and profit objectives, and operational efficiencies are all met. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: Lincoln, NE or Omaha, NE
What you will do:
- Oversee Technician and Service Coordinator team.
- Administer safety programs, monitor compliance with job site safety, safety training, safety documentation, auditing, and reporting.
- Support sales through involvement in job quotation and estimation. Approve estimates for scope of work, labor hours and material content, assess profit risk of jobs, controls material and labor cost and provides feedback to the District Manager.
- Establish project timelines, meet with customers to communicate and coordinate project schedule. Manage projects, assign personnel, oversee ordering of equipment and material, and assures that proper customer sign-offs are secured per corporate policy requirements.
- Oversee quotation of call-in work, transactional sales (not requiring SSR skills), and assign personnel as needed to ensure that quotes are delivered to customers on a timely basis.
- Provide consistent interface with current customer base and establishes effective working relationships in order to identify additional selling opportunities.
- Ensure that maintenance contract commitments are fulfilled, and inspections completed on time. Provide input to Service Coordinator on scheduling activity of technicians.
- Support operations team under direction of District Manager
- Work with the technician team to generate pull-through service and repair work on existing house accounts. Manage Tech Tip program and leads customer care initiatives.
- Work with Service Sales Representative and District Manager in order to resolve customer issues, including customer visits.
- Provide weekly job status, revenue and warranty recovery report to District Manager.
Qualifications:
Must have:
- Associate Degree (2 year degree) in Heating, Ventilation, and Air Conditioning
- 5 years of experience in the HVAC industry
- Previous experience leading a team of technicians, with formal or informal supervisory responsibilities
Nice to have:
- Bachelor's degree in relatable field
