What are the responsibilities and job description for the SCA Team Coach position at Data Dimensions, LLC?
Onboarding Schedule: Orientation is remote on a Friday from 9am-2pm.
Training Schedule: Onsite training begins the following Monday from 8am-4:30pm.
Regular Schedule: 10:30am-7pm Monday-Friday and every other Saturday. Overtime can be expected regularly throughout the week as well.
Purpose: The Tutor/Team Coach meets with team members individually to provide instruction, feedback and answer questions. This position guides team members to improve productivity and quality. **Please note this is an onsite position.**
Essential Duties and Responsibilities:
- Responsible for assisting team members with inquiries and questions on task-specific items.
- Provide feedback, coach and solutions to team members to achieve greater productivity and quality.
- Performs other roles, depending on the needs for the day.
- Monitor productivity and quality reports and meet with team members individually to provide feedback, coach, and counsel with the objective of increased productivity.
- Monitors work volumes to see if people need to be reassigned to different queues.
- Stock central area with work supplies throughout the shift.
- Assist Supervisors and HR with ad hoc needs.
- Assist with focus trainings, as needed.
- Verifies exceptions.
- Required to attend mandatory meetings and trainings, work scheduled overtime with minimal notice, and perform other duties as assigned per business needs.
Qualification Requirements –
To perform the job successfully, an individual should demonstrate the following:
- Must be at least 18 years of age.
- Able to read, write and speak English.
- Able to maintain confidential information.
- Successfully pass and maintain acceptable background checks and security clearances
- Must have knowledge of the General Clerk I, Data Entry Operator II and QA Representative I position.
- Identify ways to steer and motivate the team toward set goals and objectives while maintaining the confidentiality of individual team member statistics and private information.
- Intermediate computer knowledge and Microsoft Suite experience.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)