What are the responsibilities and job description for the Sales Engineer position at Datacom, LLC?
Vision:
We will be the leading provider of innovative technology solutions for the US Energy Industry.Mission:
BlackHawk Datacom provides innovative technology solutions for mission critical operations in remote harsh environments. We help our customers “Connect, Protect, and Optimize” their critical infrastructure assets.Values:
We pursue our mission in a manner that….- Honors God
- Ensures the Safety of our Stakeholders
- Demonstrates Integrity and Earns Trust
- Guarantees Customer Service Excellence
JOB SUMMARY:
The primary responsibility of the Sales Engineer for BlackHawk Datacom is to build custom solutions and solve complex business problems for prospective and current clients. This position will be responsible for understanding and demonstrating the capabilities of our security and communication products, conducting pre-sales technical evaluations, and assisting in the development of tailored solutions for our clients. Strong technical writing abilities will also be crucial as you will be involved in creating detailed proposals and documentation.ESSENTIAL DUTIES & RESPONSIBILITIES:
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers, and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees within the company.
- Strong proficiency in Microsoft Office products, particularly MS Word, Excel, PowerPoint, and SharePoint.
- Contract Negotiation and Conflict Resolution
- Maintain confidentiality.
- Adapt to changing environments and goals.
- Provide services that meet or exceed management, customer, and employee expectations.
EXPERIENCE AND QUALIFICATIONS:
- Demonstrated experience in proposal development, including RFP reviewal, bill of material development, and executive summary development.
- Strong technical knowledge of security technologies, including video surveillance cameras, access control systems, video management software, and related hardware.
- Strong technical knowledge of wireless, wired and fiber communications technologies, including switches, routers and other network devices and modems.
- Experience in integrating security solutions into complex environments and understanding customer-specific integration requirements.
- Proficiency in conducting site surveys and assessments to gather technical requirements for security solutions.
- Knowledge of industry standards and best practices related to security systems.
- Exceptional technical writing skills with a portfolio of clear and concise technical documentation.
- Experience in delivering product demonstrations and presentations to both technical and non-technical audiences.
- Familiarity with project management principles and the ability to manage multiple projects simultaneously.
- Strong problem-solving skills and the ability to think creatively to design effective security solutions.
- Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams, customers, and partners.
- A track record of adapting to changing customer requirements and emerging technologies.
- Ethical conduct, professionalism, and a commitment to maintaining the confidentiality and security of customer information.
SUPERVISORY RESPONSIBILITIES:
The Sales Engineer is not directly responsible for the supervision of others but is responsible for ensuring timely delivery of information from resources contributing to the proposal. Subject Matter Experts (SME) within or outside of BlackHawk serve as SME and may contribute to the successful completion of proposals. It is the Sales Engineer’s responsibility to solicit, manage, and compile the contributions in a timely manner. This role may also involve setting clear goals, providing coaching and development, and ensuring efficient resource allocation. The Sales Engineer collaborates with the sales team, oversees the proposal development progress, and maintains strong customer relationships.COMPENTENCIES:
Technical Expertise:- Demonstrated proficiency in video surveillance and access control systems, including knowledge of hardware, software, and integration capabilities.
- Demonstrated proficiency in wireless, wired and fiber communications technologies, including switches, routers and other network devices and modems.
- Ability to understand complex technical concepts and communicate them effectively to both technical and non-technical stakeholders.
- Strong problem-solving skills to design effective security solutions tailored to each customer's unique needs.
- Ability to think creatively and find innovative solutions to technical challenges. Customer Focus:
- Customer-centric mindset with a dedication to ensuring customer satisfaction.
- Effective listening and communication skills to understand customer requirements and provide appropriate solutions.
- Exceptional technical writing skills to create detailed and easily understandable documentation.
- Attention to detail in documenting complex technical processes and instructions. Presentation Skills:
- Proficiency in delivering engaging and informative product demonstrations and presentations to customers.
- Ability to convey technical information in a clear and compelling manner. Project Management:
- Strong organizational skills to manage multiple projects simultaneously.
- The ability to create project plans, set milestones, and meet deadlines. Team Collaboration:
- Collaboration and teamwork abilities to work effectively with sales, engineering, and support teams.
- Willingness to share knowledge and assist colleagues as needed. Continuous Learning:
- Commitment to staying updated on industry trends, emerging technologies, and product developments.
- Willingness to pursue relevant certifications and training. Adaptability:
- Ability to adapt to changing customer requirements and evolving technology landscapes.
- Resilience in handling challenges and adjusting strategies as needed. Ethical Conduct:
- Adherence to ethical standards and a commitment to maintaining the confidentiality and security of customer information.
- Conduct business with integrity and professionalism. Sales Acumen:
- Understanding sales processes and the ability to align technical solutions with business goals.
- Contribution to the development of sales strategies and tactics.
Time Management:
- Effective time management skills to prioritize tasks and meet customer and company deadlines.
- Ability to work efficiently and manage workload effectively.
SPECIAL POSITION REQUIREMENTS:
- Travels as required from the sales discovery process at customer locations.
PREFERENCES:
- Strong speaking skills
- Excellent written communication skills
- Ability to coach individuals and assist team members along with identifying & attaining personal growth goals.
LANGUAGE SKILLS:
Possess the ability to read, analyze and interpret complex documents; the ability to respond effectively to sensitive inquiries or complaints; the ability to make effective and persuasive presentations to customers and management.SAFETY POLICIES & PRACTICES:
Employee must set example for others by 100% participation in all Safety required training and programs (such as S.T.A.R.T.). At all times, the employee is responsible for following all safety rules and regulations set by BlackHawk Datacom, their customers, and federal, state, and local governments. The employee is also responsible for wearing the proper Personal Protective Equipment (PPE) required by OSHA and the Company, in accordance with the tasks being performed.OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.Duties, responsibilities, and activities may change at any time with or without notice.
Datacom LLC DBA Blackhawk Datacom is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, or disability.
Salary : $85,000 - $95,000