What are the responsibilities and job description for the Quality Assurance Customer Service Representative position at Dave Jones?
Please complete an application online or by stopping in our office to complete an application by hand.
Our office is located at:
2225 Kilgust Road
Madison, WI 53713
At Dave Jones, we’re not just a full-service mechanical subcontractor—we’re a team dedicated to building careers that thrive. We specialize in plumbing, heating, cooling, electrical, and fire sprinkler installations for residential and commercial projects! We also offer a complete service department for Southern Wisconsin capable of handling projects of any size!
Our Core Values—Customer Focused, Excellence, Family, Forward Thinking, Giving Back, and Work Hard, Play Hard—drive everything we do. If you're humble, hungry, and smart, and you're looking to grow in an exciting new construction environment, we want you on our team. Join us at Dave Jones, where your career can reach new heights while working on projects big and small.
Job Summary:
The Quality Assurance Customer Service Representative (CSR) is responsible for providing exceptional customer service to homeowners, builders, and our internal QA Technicians and team. This position requires a high level of organization and attention to detail to ensure all critical steps are completed, workload is balanced, and priorities are set and completed in an appropriate timeframe and manner.
Job Duties and Responsibilities:
- Provide excellent customer service to Project Managers, homeowners, builders, and property owners to assess the need for QA service calls.
- Communicate customer needs and details to Service Technicians for efficient service delivery.
- Order and stage materials for work to be performed, ensuring readiness for QA Technicians.
- Close out work orders upon completion and inform all parties of the work's status.
- Track and record warranty data from completed work orders.
- Generate monthly summaries from work order data and submit reports to the department.
- Participate in the on-call rotation to provide afterhours support during emergencies.
Licensing and Experience:
- Valid Driver’s License
- High School Diploma or Equivalent
- Customer service experience and knowledge of mechanical parts preferred, but not required; strong computer skills (MS Office Suite) and attention to detail.
- Ability to prioritize tasks, excellent communication skills, and a self-motivated team player with a desire to learn.
Schedule:
- Monday through Friday
- 7am-3:30pm
- On Call Rotation
Benefits:
Health, Dental and Vision Insurance, Paid Time Off, Holiday Pay, Retirement / Savings Plan (401K) with Employer Match, Voluntary Short-Term Disability Insurance, Long-Term Disability, Group Life Insurance, Voluntary Group Life Insurance, Flexible Spending Accounts, Accident Insurance, Critical Illness Insurance, Employee Purchases and Discounts.
Dave Jones is an Equal Opportunity Employer. Dave Jones does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, physical of mental disability, military status or unfavorable discharge from military service, or any other legally protected status.
