Description

DEPARTMENT: PRODUCE Wage Range: $16.00 - $21.67 per hour

REPORTS TO: Produce Manager and Produce Assistant Manager

 

JOB SUMMARY: To effectively and efficiently comply with all aspects of the Produce Department including customer service, department conditions, profitability, productivity and workplace conditions. Handle prepping, stocking and packaging needs for the Produce Department. Understands and upholds Davis Food Co-op’s End Statements

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Department Operations and Customer Service

• Understands and performs department procedures for receiving and stocking.
• Notifies management of product outages, returns, and mispicks
• Completes daily cleaning routines and deep cleaning projects on a weekly basis
• Exceed our customer’s expectations for service and provide a welcoming environment for all people and all diverse backgrounds and in accordance with the Co-op’s customer service standards
• Model, provide and ensure customers receive prompt, friendly and courteous services and in a professional manner that markets our cooperative advantage
• Maintain a calm and friendly demeanor with all customers and all situations
• Upholds and monitors compliance of best practices for food handling and safety
• Reports customer suggestions, comments or complaints to the appropriate department or positions as necessary
• Inspects equipment and tools to ensure proper working order and addresses as needed. Report any situations of concern to the Produce Management
• Maintain clean, neat and orderly work places and department
• Treat staff equally, fairly, consistently and with respect
• Clean, cut and prepare produce for display in racks
• Stock produce adhering to guidelines for merchandising and rotation
• Follow department procedures for labeling, dating and packaging product for the produce cases
• Maintain a working knowledge of produce varieties, usage and procedures for pricing, price changes and returned product
• Maintain backstock of product and supplies, informing manager of product shortages and supply needs
• Perform inventories and order product as requested by Produce Manager
• Cull non-saleable product from both wet and dry racks
• Adhere to scheduled shifts and be ready for work when shift begins
• Maintain accurate and attractive signage within department

 

Maintenance, Safety and Security

• Must use safe practices when performing job duties
• Wear proper clothing during shift, including apron and nametag, closed-toe shoes and shirt with sleeves
• Ensures department and back-stock areas are maintained in clean, orderly condition, following all guidelines
• Maintain off-stage areas clean such as employee kitchen, break room, offices and lockers by being responsible for personal items belongings
• Maintain equipment in working order. Report broken or damaged equipment to management
• Address safety/security concerns promptly
• Follow all company safety policies and procedures
• Can safely utilize knives and demonstrate proper cutting skills for packaging product
• Monitor department and nearby areas for shoplifting, follows established policy when handling problem customers or suspected shoplifters
• Provides back-up to other staff as needed

 

Other

• Knows and meets all “core responsibilities” as outlined by the Co-op including customer service standards, communication, mission integration, personal effectiveness and technical skills
• Complete all required training as assigned by management
• Performs other duties as assigned

 

 

 

 

 

ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES

To perform the job successfully, an individual should demonstrate competencies in the following matters

1. Problem Solving

• Identify and resolve problems in a timely manner

2. Customer Service

• Manage difficult or emotional customer situations
• Respond promptly to customer needs
• Solicit customer feedback to improve service
• Respond to requests for service and assistance
• Respond to back up cashier requests when necessary

3. Adaptability

• Adapt to changes in the work environment
• Manage competing demands
• Deal with frequent change, delays, or unexpected events
• Ability to switch tasks at management request

4. Attendance / Punctuality

• Be consistently at work and arrive on time
• Arrive at meetings and trainings on time

5. Dependability

• Respond to management direction
• Work flexible hours including nights and weekends and adjust to business needs
• Complete tasks on time or notify appropriate person with an alternate plan

6. Work Quality

• Demonstrate accuracy and thoroughness
• Look for ways to improve and promote quality
• Accept and apply feedback to improve performance
• Monitor own work to ensure quality

7. Work Quantity

• Meet productivity standards
• Complete work in timely manner
• Strive to increase productivity
• Work quickly

Qualifications

JOB QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

The following requirements are representative of the knowledge, skills, and/or abilities required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

1. Language Ability

• Comprehend complex instructions, correspondence, and memos
• Communicate effectively in oral or written form to staff
• Effectively present information in one-to-one and small group situations to customers and other employees

 

2. Math Ability

• Is competent in basic arithmetic, fractions, ratios, and percentages
• Perform these operations using units of U.S. currency and units of weight, volume, and distance

 

3. Reasoning Ability

• Apply common-sense understanding to carry out detailed written or oral instructions Deal with problems involving a few concrete variables in standardized situations

 

4. Computer Skills

• Is proficient with word processing software
• Is proficient with spreadsheet software

 

5. Operational Equipment Skills

• Is able to operate a manual pallet jack

 

ESSENTIAL PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

 

1. Daily Physical Demands

• Stand for extended period of time

• Reach with hands and arms
• Bend, twist, balance repeatedly
• Lift and/or move up to 60 pounds

 

1. Frequent Physical Demands
   • Lift and/or move up to 60 pounds

 

1. Specific Vision Ability
   • Have close vision, distance vision, peripheral vision, and depth perception

 

WORK ENVIRONMENT

The work environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

1. Occasional Exposure to
   • Wet or humid conditions (non-weather)
   • Fumes or airborne particles
   • Outdoor weather conditions
   • Extreme cold (non-weather)

 

1. The noise level in the environment is usually moderate

Salary : $16 - $22