Regional Manager

Job Summary

The Regional Manager provides oversight and guidance to Property Managers and Maintenance Supervisors in the performance of sales, marketing, retention, customer service, rent collections, and the physical condition of a group of apartment properties to meet the Company’s goals and objectives.

Responsibilities include: (but are not limited to)

• Provides leadership and management oversight to a group of Property Managers and Maintenance Supervisors.  Direct supervisory responsibilities include hiring, performance management, coaching, the training and development of property staff to retain top talent and deliver on business goals.
• Conducts assigned property visits and completes Inspection Reports with necessary recommendations for improvements on a quarterly basis.
• Reports to the Director of Maintenance and other members of the Executive Management Team regarding property condition, performance, and capital needs.
• Assists in determining capital and seasonal projects.
• Develops work scope assessments and recommendations, sources contractors, and evaluates bids for repairs and capital projects for approval by the COO.
• Works with the Property Managers and coordinates safety meetings, monitors staff adherence to appropriate safety precautions in the prevention of work-related injuries and maintains records of all safety training meetings for each assigned property.
• Uses reports and site visits to monitor rental activity, projected occupancy, rent collections and delinquency and proactively identify and resolve potential issues
• Regularly inspects properties to ensure high standards are met and maintained.  Identifies physical opportunities in product quality, curb appeal and overall presentation of properties
• Monitors, supports, and makes recommendations for property marketing materials and other marketing improvements.
• Conducts periodic inspections of vacant apartments for market-ready conditions and makes recommendations of rent schedules
• Acts as a liaison between the Property Management/Leasing Staff and Maintenance Team to resolve issues and work toward meeting property-wide performance goals
• Facilitates solutions between corporate Accounts Payable and Accounts Receivable departments and property staff to help resolve issues relating to bill payment and rent collection
• Maintains advanced understanding of company policies, procedures, and practical application of rent roll related reporting
• Takes on special projects including, but not limited to, providing expertise to challenged properties, operational training, consulting on special resident and staffing issues, and developing policies/procedures and standard operating procedures, support where there are vacancy gaps, exceptional resident or staffing issues, complex maintenance repairs, remodels and excavations, commercial maintenance, and laundry revenue collections. 
• Other duties as assigned

Performance Competencies

• Leadership & Management
  • Possess leadership ability and management skills with respect to prioritizing and delegating work, developing and training staff, and providing formal and constructive feedback on performance. 

• Business & Financial
  • Conversant with Key Performance Indicators (KPIs) that drive success in the Multifamily Housing Industry.  These metrics include, but are not limited to, Market Rent, Loss to Lease, and Loss to Vacancy. Must be able to correlate overall property condition, customer service, and sales & marketing to these KPI’s. 
  • Knowledgeable of standard expenses related to common value add improvements and able to evaluate the cost-benefit of approving these improvements/changes.

• Organization & Time Management
  • Effectively manage multiple locations both remotely and through time spent on-site. 
  • Ability to effectively prioritize how to allocate time to different tasks and locations.

• Crisis Management
  • Knowledgeable to properly handle emergencies with respect to building & property damage, disputes between residents, vendors, employees, that escalate above front-line managers, other circumstances where there are concerns for safety, liability, or other exposure.

• Staffing
  • Hands on assistance and acting as a member of the team to support property while there are vacant positions. 
  • Lead and role model the recruitment effort and interview process for hiring quality new hires.

Required Skills & Experience:

• 5-8 years of property management (including maintenance, leasing, and supervisory) experience
• 3-5 years of regional management experience or equivalent
• Strong sales and customer service skills
• Excellent interpersonal and skills and the ability to negotiate, listen and manage prospect/resident relations for positive resolution and satisfaction
• Professional with strong communication skills
• High degree of knowledge of Lease Terms, Landlord Tenant Law, Fair Housing and ADA
• Working knowledge of Microsoft Word, Excel, and Outlook

• An understanding of the[JM1]  building trades with emphasis on mechanical systems repair, service, and installation (HVAC /heating/ventilation certified, Plumbing, Electrical, CPO certification[JM2] )
• Experience in renovation projects preferred - both interior and exterior
• Experience in remediation for Asbestos, Mold, Lead