What are the responsibilities and job description for the Front Desk Agent position at Days Inn?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations. As a Front Desk Agent, you will play a crucial role in enhancing the overall guest experience at our establishment.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations and provide information about hotel amenities and services.
- Address guest inquiries and resolve any issues or complaints promptly.
- Maintain an organized front desk area, including managing phone calls and messages.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a high standard of hospitality.
Experience
- Previous experience in hotel management or hospitality is preferred.
- Strong phone etiquette with excellent verbal communication skills.
- Multilingual or bilingual abilities are a plus, enhancing guest interactions.
- Familiarity with guest services and relations is essential for success in this role.
- Experience with night audit processes is advantageous but not mandatory.
- A background in hospitality management will be beneficial for understanding industry standards.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.33 - $14.95 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Morning shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Fredericksburg, TX 78624 (Required)
Ability to Relocate:
- Fredericksburg, TX 78624: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
