What are the responsibilities and job description for the Front Desk Associate position at Days Inn?
We are seeking a positive, service-oriented, energetic and self-motivated Guest Services Representative. The Guest Services Representative will report to the Front Desk Supervisor and will work closely with the Front Office team as well as other departments of the hotel.
Responsibilities include but are not limited to:
- Check guest in, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established
- Thoroughly complete all guest transactions.
- Maintain an up to date working knowledge of all hotel amenities as well as any special events.
- Interact with team in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and Hotel policies.
- Maintain house bank and handle all checks and cash according to Hotel policies and procedures.
- Communicate all pertinent information to Managers and Supervisors.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Answer the telephone in a professional manner and assist guests with any questions, directions to the property etc.
Minimum Requirements
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Requires good communication skills, both verbal and written.
- Strong skills in mathematics for basic computations and knowledge of Microsoft Office programs.
- Must be available to work mornings, evenings, weekends and holidays.
- Previous cash-handling experience preferred.
- Organizational skills including follow-through, problem solving, and communication.
- Ability to stand and walk for hours at a time.
- Must be able to lift up to 15 pounds occasionally.
- High school or equivalent education required.'
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Work Location:
- One location
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: $14.50 - $16.00 per hour
Expected hours: 15 – 24 per week
Schedule:
- 8 hour shift
- Holidays
- Night shift
- On call
- Overtime
- Weekends as needed
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $15 - $16
