What are the responsibilities and job description for the Financial Care Advocate I position at Deaconess?
Join our Team
We are looking for a compassionate, caring and dedicated Financial Care Advocate I to join our team and help us continue our tradition of excellence.
Benefits
We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer :
- Flexible work schedules - Full time / part time / supplemental - Day / Eve / Night
- Onsite children's care centers (Infant through Pre-K)
- Tuition reimbursement
- Student Loan Repayment Program
- Payactiv-earned wage benefit-work today, get paid tomorrow
- Free access to fitness centers
- Career advancement opportunities
Job Overview
This position is responsible for greeting, registering, collecting payments from patients in compliance with applicable State and Federal regulations and hospital policies and procedures. Is an ambassador of Deaconess, cultivating a nurturing atmosphere of courtesy, respect, empathy, dignity and optimism. Job Duties Essential Duties and Responsibilities; Collects information via phone, in person (bedside or in a registration bay) or from the website to accurately register patients for outpatient, inpatient, and observation services. Verifies insurance eligibility and discusses Advanced Beneficiary Notices (ABN) when appropriate. Collects, secures and posts payments from patients. Disperses change and accepts deposits from other Deaconess cash collection or retail points. Ensures compliance of State / Federal regulations. Greets patients, provides routing assistance (arranging transport or escorting patients) to point of service. Provides cross coverage for all areas of Access Department. Performs Post Admit functions. Performs Work Queue functions and queries. Complies with Standards of Employee Conduct. Works with ADON, doctors and nursing staff for proper bed placement and admission order entry. Other functions; Assists by giving directions to destinations. Handles phone, fax, and email inquiries. Balances cash drawers, petty cash, and change functions. Prepares funds for deposit. Answers correspondence. Performs other logically associated duties that enhance position through Continuous Quality Improvement. Provides patients with Financial Assistance information and explain submission and processing when appropriate. Provides lateral service as appropriate. Serves as a preceptor for new Access Employees. Competent in Financial Counseling patients. Competent in computer applications pertaining to position. Participates in on call for third shift at Main and Gateway. Other duties as assigned.
Education and Experience
Completion of High School or GED required. Two to four years' experience in a physician office, hospital registration, collection agency, hospital or professional billing or training at an educational institution that includes medical billing.
Gateway Campus
10 : 00 AM -6 : 30 PM
Every other weekend & rotating holidays
Post Admit
