Tour Guide Manager

Join a Dynamic Team as a Tour Guide Manager at Deadwood History!

Are you passionate about history and enjoy engaging with visitors from around the world? Do you have strong leadership skills and the ability to manage a team of tour guides? If so, we have the perfect opportunity for you as a Tour Guide Manager at Deadwood History in Deadwood, SD.

Annual Salary: $37,000 to $38,000 DOE

Job Responsibilities:

• Participate with the Communication Director and Human Resource Director to interview and hire tour guides for the Adams House and The Brothel Deadwood.
• Train/Coach employees to recite the scripts and make sure they know additional background information about the subject matter. Monitor adherence to the scripts.
• Create and manage work schedule for tours guide to ensure appropriate coverage. Must be prepared to cover any scheduling deficiencies.
• Weekend and evening work may be required.
• Ensure a high level of service and visitor satisfaction through oversight of all aspects of the visitor experience including customer service, visitor safety, and museum information.
• Observe the physical appearance and maintenance of the properties and report deficiencies to the Curator of Collections, copying the Communication Director on the communication.
• Ensure that Adams House gift shop inventory and The Brothel Deadwood gift shop inventory is stocked on display shelves. Oversee the cleanliness of the gift shop, rest rooms, and patio.
• Train/Coach employees how to confidently interact and engage with visitors, promote gift shop sales, and cross promote all DHI properties.
• Use appropriate disciplinary action when necessary with the guidance of the Human Resource Director and Communication Director.
• Assist with school, group, and motorcoach tours, as needed at the Historic Adams House and The Brothel Deadwood.
• Coordinate and supervise weekly cleaning of the two properties with the Curator of Collections holding tour guides to accountability for assisting in the cleaning.

Qualifications:

• A minimum of three years of experience supervising and managing a team of at least five to ten people.
• Strong leadership, communication, and organizational skills.
• Passion for history and the ability to convey historical information in a lively and engaging manner.
• Excellent customer service skills and the ability to interact with visitors of all ages and backgrounds.
• Ability to work flexible hours, including evenings, weekends, and holidays, if needed.
• Proficiency in computers, data management, and point of sale systems.

Physical Demands:

• Must be physically capable of climbing several flights of stairs daily.
• Able to bend, reach, stoop, sit, and stand for extended periods of time.
• Must be able to lift or move objects up to 30 pounds.
• Must be able to see, speak, and hear effectively (with or without reasonable accommodations).

If you are looking for a rewarding and exciting career in the field of history and tourism, then Deadwood History is the perfect place for you. Our organization is dedicated to preserving and promoting the rich history of Deadwood and the Black Hills region. We also offer a competitive benefit package for this full time position.

Join us in our mission to bring history to life for all who visit our historic town. Please attach a cover letter with your resume or send via email to: April@deadwoodhistory.com.