What are the responsibilities and job description for the Front Desk Associate position at Deka Lash?
Job Overview
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your role will involve managing reservations, addressing guest inquiries, and facilitating a smooth check-in and check-out process. This position is vital in creating memorable experiences for our guests at our hotel or resort.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage reservations and ensure accurate guest information is recorded.
- Handle check-in and check-out procedures efficiently.
- Answer phone calls promptly, utilizing effective phone etiquette to assist guests with inquiries or requests.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Address guest complaints or concerns with professionalism and resolve issues in a timely manner.
- Maintain the front desk area in an organized and welcoming manner.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Perform night audit duties as required, ensuring all financial transactions are accurate.
Skills
- Strong background in hotel management or hospitality preferred.
- Proficiency in using phone systems and handling multiple calls efficiently.
- Excellent phone etiquette to communicate effectively with guests.
- Multilingual abilities are a plus, enhancing communication with diverse clientele.
- Proven experience in guest services and customer service roles.
- Familiarity with front desk operations within a hotel or resort setting.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Attention to detail and strong organizational skills are essential for managing reservations and guest requests.
Join our team as a Front Desk Agent and contribute to providing outstanding hospitality experiences for our guests!
Job Type: Full-time
Pay: $13.75 - $14.41 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Ability to Commute:
- Canonsburg, PA 15317 (Required)
Ability to Relocate:
- Canonsburg, PA 15317: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $14
