Field Service Technician

Delta Systems & Automation LLC is currently seeking Field Service Technicians to join our team.

In this role, you will report to the Customer Care Manager and work closely with multiple departments, including sales, engineering, operations, and customer service, to ensure customer expectations are exceeded with each assignment. You will travel to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, provide customer phone support, and complete upgrades and modernization of equipment. You will be responsible to deliver total equipment lifecycle management services including, installation, start up and commissioning, preventive maintenance, emergency repairs, equipment audits and training.

A qualified candidate will possess the electrical and mechanical aptitudes in order to effectively communicate issues or problems discovered in the field and the discipline to be able to perform in time-pressured and intensive work requirements.

This position will require a minimum of 6-8 weeks of onsite training at our factory in Lowell, Arkansas. Additional in the field training with senior field service technicians will follow at customer sites.

Responsibilities:

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services.
• Perform mechanical and electrical modifications to equipment.
• Conduct site visit meetings with customer contacts to include explanation of job scope and work completed.
• Conduct training with customer personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment.
• Dismantle machines for refurbishment or relocation.
• Achieve service delivery goals including response time, first time fix and customer satisfaction rates.
• Communicate effectively with field service management and the internal service support team to resolve customer issues efficiently.
• Provide technical support to customers via phone and email, including off-hour and weekend emergency technical support on a scheduled rotation.
• Responsible for timely and accurate documentation of all service activities.
• Provide equipment reliability feedback to quality engineering and collaborate on improvements.
• Attend training classes and technician meetings as required.
• Comply to industry, company and customer safe working practices.

Skills:

• Solid knowledge and interaction of mechanical, electrical, and pneumatic components.
• Interpret complex technical information involving mechanics and electronics, including schematics.
• Servo drives and motors configuration.
• Experience with robotics and industrial robot applications is beneficial.
• Microsoft Windows Office Suite of applications.
• Analytical ability to solve problems and determine root causes.
• Ability to make timely, informed decisions that consider facts, goals, constraints, and risks.
• Ability to self-manage time and resources to achieve objectives.

Qualifications:

• Minimum of a technical degree in a related field or 3 years in technical-related work experience.
• Experience in the maintenance, installation and troubleshooting of large capital equipment is beneficial.
• Background in the packaging machinery industry and industrial automation is a positive.
• Experience and ability to travel extensively, including overnight, some weekends throughout the week away from home.
• Reliable and self-motivated.
• Detail-oriented and close attention to accuracy.
• Effective written and verbal communication skills.

Physical Demands: 

• This position will involve working in operating facilities and outdoors, traveling to numerous customer locations. The employee will encounter varying weather conditions and temperatures. The usual auto hazards will apply.
• This position will be frequently working on equipment with potential hazard. Appropriate safety equipment and practices are required.
• Must be able to lift 50 pounds. Occasionally may be required to lift items weighing up to 100 pounds. Must be able to push/pull up to 100 pounds.
• Position requires sitting, standing, walking, twisting, climbing and crawling.
• Position requires bending, stooping, kneeling, or squatting with handling and outward reaching daily.
• Position requires driving to and from customer locations.
• The position requires varying methods of travel to and from customer locations and frequent overnight stays away from home.

Requirements:

• Minimum 21 years of age.
• Valid driver’s license.
• Clean driving record.
• Ability to rent a car & travel worldwide.
• Valid or the ability to obtain an unrestricted U.S. passport.
• Availability to travel extensively domestically and internationally, including over weekends and off shift times.
• Flexibility for a varied work schedule.

This is a full-time position with the availability to be based out of our facility in Lowell, Arkansas, or remotely from your home location. The hours for this position are variable based on the specific need of our business and customers; overtime and travel will be required. Salary will commensurate based on qualifications, experience and existing skill set.

Delta Systems & Automation LLC designs and builds automated turnkey packaging machinery systems for the food, pharmaceutical, personal care, and household products industries. Offering custom design engineering allows Delta Systems to provide wrapping systems that meet specific customer and application requirements. Delta Systems has comprehensive experience and know-how from concept to installation to give customers a world-class solution for unique flow-wrapping applications.

Delta Systems & Automation LLC is part of the Italian-based IMA Group, a world leader in the design and manufacture of automatic machines for the processing and packaging of pharmaceuticals, cosmetics, tea, coffee, and foods, with more than 6.000 employees in 53 manufacturing sites and presence in more than 80 countries.

Salary : $30 - $35