Receptionist / Front Office

We are seeking an energetic, engaging, and detail-oriented Dental Receptionist. The ideal candidate will be dependable, possess excellent communication skills, and have a genuine passion for working with children. As the first point of contact for our patients and their families, you will play a crucial role in creating a welcoming and positive experience from the moment they enter our office. We are in search of someone who’s friendliness and a willingness to assist shine through, making our patients and families feel valued and respected. If you are passionate about making a positive impact on children's oral health and possess the skills and qualities we are looking for, we encourage you to apply for this exciting opportunity to join our team!

Responsibilities:

1. Front Desk Management:

• Greet patients and their families with a warm and friendly demeanor.
• Answer phone calls, return phone calls, schedule appointments, and manage appointment reminders.
• Professionally communicate via digital means such as email and text messaging to patient’s, potential patient’s, dental offices and vendors.
• Maintain a tidy and organized reception area and waiting room as well as maintain the cleanliness and appearance of the patient restroom.
• Check patients in and out, ensuring all necessary paperwork is completed accurately.
• Collect co-pays, co-insurance, deductibles, and balances.
• Other duties as assigned.

2. Patient Coordination:

• Protect patient privacy.
• Assist parents with completing new patient forms and insurance paperwork.
• Verify insurance coverage prior to patient appointment.
• Coordinate referrals to specialists and follow up on patient inquiries.

3. Child-Centric Care:

• Interact with children in a friendly and compassionate manner, helping to ease any anxiety or fear they may have about visiting the dentist.
• Create a playful and welcoming environment in the waiting area to ensure children feel comfortable and at ease.
• Assist in guiding children to treatment rooms and providing any necessary support to the dental team during procedures.

4. Administrative Support:

• Maintain electronic and paper patient records accurately and securely adhering to all HIPAA policies and laws.
• Assist with managing inventory and ordering office supplies as needed.
• Collaborate with the dental team to ensure smooth workflow and efficient patient care.
• Adhere to all Infection Control protocols, procedures, and standards.
• Office marketing and social media marketing including social media posts.
• Support clinical staff as necessary.

Requirements:

• High school diploma or equivalent; additional education or certification in dental office administration is a plus.
• Previous experience in a dental or medical office setting preferred.
• Professional work appearance at all times.
• Exceptional interpersonal skills and the ability to communicate effectively with both children and adults.
• Strong organizational skills with a keen attention to detail.
• Warm, clear, and professional voice, with a welcoming tone that puts patients at ease.
• Proficiency in computer skills, including experience with dental practice management software (preferably Dentrix).
• Ability to work in a fast-paced environment while maintaining professionalism and a positive attitude.
• Excellent problem-solving skills and logical reasoning.
• Ability to work with interruptions while multitasking and prioritizing tasks.
• Proficiency in speaking, comprehending, and writing English fluently.
• Must be dependable, punctual, and able to work well both independently and as part of a team.

Benefits:

• Competitive salary commensurate with experience.
• 401(K).
• Paid time off and holiday pay.
• Opportunities for professional development and advancement within the practice.
• A supportive and collaborative work environment focused on providing the highest quality care to our young patients.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Dental receptionist: 1 year (Preferred)

Ability to Commute:

• Bowie, MD 20715 (Required)

Ability to Relocate:

• Bowie, MD 20715: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $25