Landscape Maintenance Account Manager

Company Overview: Founded in 1974, DeSantis Landscapes is a nationally recognized, award-winning landscape contractor known for its integrity, workplace culture and innovative sustainable practices.  With over 150 team members working out of four Salem and Portland area branch locations, DeSantis Landscapes is widely seen as one of the premier destinations for landscape professionals in Oregon and SW Washington. We are currently seeking a skilled and client-focused Account Manager to join our team and nurture long-lasting relationships with our valued clients.

Position Overview: As an Account Manager at DeSantis Landscapes you will be at the forefront of client interactions, responsible for managing and growing a portfolio of accounts. Your primary focus will be on understanding client needs, ensuring service delivery exceeds expectations, and identifying opportunities for upselling and cross-selling. The ideal candidate will possess excellent communication skills, a deep understanding of landscaping services, and a proven ability to foster positive client relationships. If you are a dedicated and proactive professional with a passion for client engagement and landscape maintenance, we invite you to apply for the Account Manager position. Your efforts will contribute to enhancing outdoor spaces and building lasting partnerships with our clients, further solidifying our position as a leader in the landscaping industry.

Responsibilities:

• Client Relationship Management: Serve as the primary point of contact for assigned clients, building strong and enduring relationships. Understand client needs, preferences, and goals, and ensure their satisfaction through exceptional service delivery.
• Needs Assessment: Conduct thorough assessments of client properties and landscape requirements, collaborating with internal teams to develop tailored maintenance plans that align with client objectives.
• Service Delivery Oversight: Monitor and ensure the timely and high-quality execution of landscape maintenance services, addressing any issues or concerns promptly to maintain client satisfaction.
• Upselling and Cross-Selling: Identify opportunities to expand services within existing accounts, presenting additional solutions that provide value and enhance clients' outdoor spaces.
• Contract Renewals: Collaborate with clients to review and renew contracts, negotiate terms, and align service packages with changing needs.
• Issue Resolution: Proactively address and resolve any client concerns or service-related issues, working closely with operations and management teams to implement solutions.
• Client Communication: Regularly update clients on service progress, upcoming projects, and industry trends to demonstrate our commitment to their success.
• Financial Management: Monitor account profitability and budget adherence, ensuring accurate and timely invoicing and payment collection.
• Market Insights: Stay informed about industry trends, competitor activities, and market dynamics to provide valuable insights for client discussions and strategic planning.
• Reporting: Maintain accurate records of client interactions, service details, and sales opportunities using CRM software. Provide regular reports to leadership on account performance and growth.

Qualifications:

• Bachelor’s degree in business, Horticulture, a related field or equivalent.
• Proven experience of at least 3 years in account management or client relations, preferably within the commercial landscaping or related industry.
• Comprehensive understanding of landscaping practices, maintenance services, and plant material.
• Strong interpersonal and communication skills, both written and verbal.
• Customer-centric mindset with a dedication to delivering exceptional service.
• Ability to identify opportunities for upselling and cross-selling within existing accounts.
• Excellent problem-solving and conflict resolution abilities.
• Proficiency in CRM software and Microsoft Office Suite. Experience in Aspire software a plus.
• Self-motivated, organized, and able to manage multiple tasks concurrently.
• Valid driver's license.

Benefits:

• Competitive base salary with performance-based incentives.
• Comprehensive benefits package including health, dental, and retirement plans.
• Career advancement opportunities within a dynamic and growing company.
• Collaborative and engaging work environment.
• Ongoing training and professional development resources.

Reporting Relationship:

• This position reports directly to the Regional Manager