What are the responsibilities and job description for the Senior Teller position at Devon Bank?
Description
At Devon Bank, we don’t just accept diversity—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our customers and our community. We provide a welcoming and accepting culture that comes from our desire to make diversity, respect and service a priority.
We have an opening for a Senior Teller at our Chicago branch location. If you have a desire to have a great career start and help customers, then Devon Bank is the place for you! In addition to a rewarding career in banking, we also provide competitive pay and a comprehensive benefits package.
This position is responsible for serving as the first point of contact for branch clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, providing exceptional client care, and rectifying and overseeing monthly reporting.
Essential Duties and Responsibilities:
• Partners with team to provide branch clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities.
• Promote or assist with the overall positive customer service environment of the department.
• Manage client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements.
• Provides basic bank services to customers within established procedures to include official checks, money orders, savings bond redemption, safe deposit, and loan payments.
• Recognize opportunities to place hold notices pertaining to uncollected funds. In hold situations, seek banker guidance prior to depositing funds.
• Actively participates in referral programs. Meetd and exceeds sales goals as set forth by bank management.
• Counsel’s customers regarding the products and services available through Devon Bank. Identifies and cross-sells those services and products which best serve the customers’ needs. In addition to participating in any special marketing or sales campaigns.
• Leads department record retention (Digital and Physical)
• Monitor department supply levels.
• Maintains a cash drawer within bank policies, balances cash drawer daily without error.
• Balances ATM, vault, and coin machine drawers consistently and without error.
• Monitors the day-to-day operations of the teller line.
• Acts as mentor and/or trainer to new tellers. Train tellers in bank security, audit, and compliance requirements.
• Order weekly supply of cash and prepare weekly outgoing shipment.
• Monitors all teller drawer, vault, and coin machine totals to bank standards (refer to cash drawer limit policy)
• Investigate teller differences, GL differences and counterfeits daily.
• Assist with daily reconciling of IP and transit GLs on pre-published daily recon.
• Prepare month-end reports for the teller department.
• As scheduled, float/rotate to assigned senior locations or any branch location.
• Performs other duties as assigned by managers.
Requirements
Skills:
- Active Listening
- Attention to Detail
- Customer and Client Focus
- Exceptional customer focus
- Oral Communications
- Leadership Skills
- Problem Solving
- Client Experience Branding
- Client Management
- Relationship Building
- Referral Identification
- Referral Management
- Computer knowledge (MS office knowledge preferred)
Minimum Education and/or Experience Requirement:
High School Diploma/GED – Diploma Required
College – Not required but preferred.
Work Experience – Banking experience preferred.
EOE AA - Devon Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, you may contact us at HumanResources@devonbank.com or you may call us at (773)- 465-2500.
