What are the responsibilities and job description for the Sales/Customer Service Representative position at Dexter Axle?
Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for *a Customer Service Representative* at our manufacturing facility located in West Palm Beach, FL.
Job Description
The Customer Service Representative is responsible for answering customer inquiries, processing orders, resolving complaints and requests for refunds, exchanges, and adjustments; as well as provides customers with product, pricing, and shipping information. Specific duties include:
- Responding to customer inquiries both in person and over the phone.
- Maintain system information including product pricing and availability.
- Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.
- Contact truck run customers for orders and ensuring that orders are placed on a timely basis.
- Make same-day follow-up calls to customers regarding backorders and delivery dates.
- Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined.
- Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
- Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.
- Track shipments as necessary.
- Other duties as assigned.
Qualifications
We have an excellent career opportunity for a friendly, personable, and outgoing representative with a passion for excellent customer service and the drive to succeed. The ideal candidate will have excellent communication and interpersonal skills, plus the following qualifications:
- A High school diploma or equivalent is required.
- At least one year of customer service experience is required.
- Proficiency in computer and phone skills is essential.
- Strong customer service skills are preferred.
- Previous sales experience is advantageous.
- Bilingual proficiency is required.
- Motivation and capability to acquire product knowledge, enabling the specification and recommendation of suitable products to our customers.
Dexter provides on-the-job training including technical product training, business system training, and company policy and procedure training.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
People with a criminal record are encouraged to apply
Work Location: In person
