What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at DHF?
We are looking for a Customer Service Representative who loves working with people, has a great work ethic and is very organized. This person will help manage the front desk and assist running basic printing jobs on digital copiers.
This person provides telephone and in-person assistance to our valued clients. They provide exceptional service to our customers by answering inquiries about our products and services and / or resolving issues or concerns in person, on the phone, and via the internet. In addition, the Customer Service Representative helps with administrative duties, gathers information for follow up for the Sales team, and helps process orders.
We require a team player with a pleasant and courteous personality, who is fluent in English, can provide excellent support and customer service even during times of stress. Strong phone and computer skills are required. Previous customer service or other related experience is highly preferred.
CUSTOMER SERVICE RESPONSIBILITIES
- Interacts with customers by phone or in person to provide information about products and services, take orders, or document complaints
- Coordinates questions and issues with the appropriate department personnel
- Maintains records of customer interactions and transactions
- Handles customer complaints or escalates when necessary
- Meets or exceeds all service and sales targets
- Provides administrative assistance as needed
- Attends all staff meetings, trainings, and educational classes as required
- Performs other duties as assigned
QUALIFICATIONS