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DHL eCommerce Solutions
Massachusetts, MA | Full Time
$65k-83k (estimate)
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DHL eCommerce Solutions
Massachusetts, MA | Full Time
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Operations Supervisor-3rd shift
DHL eCommerce Solutions Massachusetts, MA
$65k-83k (estimate)
Full Time | Transportation 1 Month Ago
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DHL eCommerce Solutions is Hiring an Operations Supervisor-3rd shift Near Massachusetts, MA

SUMMARY:

The Operations Supervisor is responsible for executing the policies and procedures necessary to manage the physical manipulation of mail/small parcels, within, into, and out of assigned Distribution Center. Ensures the entire process meets customer and internal requirements and is completed in an organized, efficient and safe manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assign work, set completion dates, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes.

  • Supervise employees, mail/small parcel processing, quality process, and transportation in accordance with DHL eCommerce policies and procedures to obtain optimal quality and profitability in the assigned departments.

  • Establish an environment of teamwork, employee involvement/empowerment, fairness, and consistency.

  • Ensure proper staffing by department and shift, following guidelines based on scheduled mail/small parcel volume. Oversee employees’ attendance and time management.

  • Conduct performance reviews, coach and train direct employees.

  • Monitor and ensure that all facility equipment is working correctly and meeting production standards

  • Support the ongoing development and implementation of the DHL eCommerce Distribution Center Business Plan through timely and accurate fulfillment and operations, while maintaining cost and quality efficiencies

  • Review productivity, KPI, and quality reports to ensure department is meeting pre-established targets and take necessary steps when targets are not being met.

  • Recommend measures to improve production methods, working conditions, and increased efficiencies

  • Oversee safety activities to include ensuring compliance with DHL’s safety policy and ensuring bi-annual Safety Methods and Employee Training is conducted.

  • Supports HR Business Partner in the recruitment and interview process of new hires.

  • Act as liaison between the facility and the on-site postal clerks. Keep updated on all postal rate/regulatory changes.

  • Perform other related duties as assigned.

EDUCATION/EXPERIENCE MINIMUM QUALIFICATIONS:

PREFERRED CANDIDATES WILL HAVE:

  • Bachelor’s degree in related field

  • Understanding of Small Parcel Logistics

  • Knowledge of and experience in improving operations quality and safety programs

  • Experience in implementing and applying process improvement tools such as 5s

  • Demonstrated successful experience in supervising and driving improved production standards and automation utilization.

MINIMUM REQUIRED:

  • HS Diploma/GED with 2 years of external supervisory experience or 1 year of DHL eCommerce Operations Trainer/Quality experience

  • 2 years’ experience working in a distribution/mail/ or similar environment.

  • Knowledge of operations quality and safety programs

REQUIRED SKILLS:

  • Strong leadership and organizational skills.

  • Ability to motivate, delegate, and hold direct reports accountable to daily, weekly and monthly production objectives.

  • Excellent oral and written communication skills including ability to adapt to various audiences

  • Strong analytical and problem solving and skills

  • Proficient in MS Word, Excel, and Power Point

PHYSICAL DEMANDS:

  • Physical demands are consistent with a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting.

  • May be required to push, pull and lift up to 50 lbs. (additional weight may be required with assistance).

  • Frequently walk throughout the warehouse to supervise employees.

Equal Opportunity Employer – Veterans/Disability

Job Summary

JOB TYPE

Full Time

INDUSTRY

Transportation

SALARY

$65k-83k (estimate)

POST DATE

02/04/2023

EXPIRATION DATE

06/07/2023

HEADQUARTERS

SEN THA RAN WEERN, CENTRAL

SIZE

500 - 1,000

FOUNDED

2020

CEO

KIATTICHAI PITPREECHA

REVENUE

$50M - $200M

INDUSTRY

Transportation

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If you are interested in becoming an Operations Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Operations Supervisor job description and responsibilities

Operations supervisors oversee all the activities within a specific department or area of an organization.

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Operations supervisors are responsible for leading and supervising a group of employees.

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After supervising employees, operations supervisors are responsible for evaluating their performance and delivering feedback, positive or critical, depending on the employee and the situation.

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Operations supervisors are responsible for elevated customer support for the customers who have requested to speak to managers or someone with more authority.

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Often, supervisors create and oversee their team’s workflow, or the tasks required to complete a job.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Operations Supervisor jobs

Supervisors must use active listening skills to understand employee complaints and to work with them to reach a solution.

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Some companies require the operations supervisor to make major contributions to the functions of other departments.

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Operations supervisors report directly to the director of the department they supervise.

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A supervisor oversees the day-to-day performance of employees.

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Therefore, an operations manager needs to have a strong hold over the quality standards of the products.

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Step 3: View the best colleges and universities for Operations Supervisor.

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