1 Retail Customer Service Specialist Job in Upland, CA
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DICK'S Sporting Goods is Hiring a Retail Customer Service Specialist Near Upland, CA
You have a passion for sport, for the community and for customer service. So do we. DICK’S Sporting Goods is seeking people-first teammates to join our team.
If you are ready to make a difference and join the world’s greatest sports team, APPLY TODAY!
ABOUT THE ROLE:
Our store associates are passionate about creating a hassle-free shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and ability to prioritize. They are constantly learning, supporting their team across all departments, and contributing to an overall fun store culture!
Compensation range of pay for role: $12.50 - $19.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
ROLE RESPONSIBILITIES:
- Greet everyone and proactively approach customers to support their shopping experience
- Serve as primary customer service provider at the front end and liaison between customers and management
- Ensure customers receive outstanding service by adhering to and enforcing customer service programs
- Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions
- Uphold company standards for merchandise presentation of the best brands in sporting goods
- Promote company programs (i.e., warranty sales, loyalty program, seasonal promotions, etc.)
- Create an inclusive store environment where everyone (associates & customers) feels welcome, safe, and is treated with respect
- As business needs arise, other tasks may become necessary to support the team and the store
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
- Ensures Accountability
- Customer-Focus
- Collaborative
- Instills Trust
- Decision-Quality/Decision-Making Abilities
- Action-Oriented
REQUIRED QUALIFICATIONS:
- Flexible availability - including nights, weekend, and holidays
- Prior retail sales, cashier, or customer-focused experience preferred
Job Summary
Part Time
Retail
$31k-41k (estimate)
03/28/2023
05/28/2023
dickssportinggoods.com
CORAOPOLIS, PA
>50,000
1948
Public
LAUREN R HOBART
$5B - $10B
Retail
Related Companies
About DICK'S Sporting Goods
Dick's is an online retailer that distributes gym equipment, recreational products, apparel, footwear and related accessories.
The job skills required for Retail Customer Service Specialist include Customer Service, Presentation, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Retail Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Retail Customer Service Specialist, it can be promoted into senior positions as a Retail Sales Staff that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Customer Service Specialist. You can explore the career advancement for a Retail Customer Service Specialist below and select your interested title to get hiring information.
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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
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They listen to or read about customer problems and suggest solutions.
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Highlight the most popular FAQs.
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Use screenshots, video and audio where possible.
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