What are the responsibilities and job description for the Field Support Engineer position at Digitive?
Field Support Engineer
Onsite in Warsaw, IN.
Need self-motivated resource who can handle tickets and be a project lead. GxP knowledge/experience is must. IT support role 7 yrs experience
Responsibilities
- Focused IT primary Point of Contact that can be dispatched to expedite the support participate and support Rapid Response Team triage process and attend support Daily Performance Meetings
- Assist network support team and other infra teams for day to day troubleshooting and infra projects
- Assist Client SPOC with Reliability Calls for high priority tickets P1P2 investigation and resolution
- Helps local hardware support team with checking printers and shopfloor peripherals
- Provides assistance to the hardware support team for applications or processes
- Act as coordinator for resolving incidents related to any application support in manufacturing plant
- Be a SPOC for BUIT Local support and external vendors
- Resolve connection issues with weighing scales including replacement of defective MOXA and related network components
- Coordinate with MLL Workstation engineering WESS team to resolve OS and workstation build issues including antivirus malware related setup and issues
- Test connectivity for changes to network including wireless and patching
- Coordinate with application owners to install the client applications and ensure that the applications launch as expected
- Coordinate with equipment vendors for repair and maintenance
- Initial troubleshooting for application issues and continue to provide coordination escalation to resolution conclusion
- Support base business-related IQOQ testing and technical change control activities
Qualifications
- Minimum 5 years of experience in handling Site IT support incident management
- Should be conversant with ITIL process Service Asset management
- Must be knowledgeable in network infrastructure
- Should be knowledgeable on multiple Operating Systems DBs
- Should be able to work independently and be ready to provide support off business hours
- MES knowledge is an added advantage
- Should posses multitasking capabilities with excellent coordination skills
- Worked in pharma manufacturing plant is added advantage
- Additional Requirements
- Manufacturing Experience with ITInfra knowledge
