What are the responsibilities and job description for the Insurance Claims Coordinator position at DIMOND BROS INSURANCE?
Job Summary
A Claims Coordinator is responsible for managing and coordinating the claims process for our insureds. They open claims with the carrier and review the progress of the claim with the adjustor on a regular basis until it is closed. This includes ensuring accurate and timely adjudication of claims, ensuring proper record-keeping, and providing customer service throughout the claims process. A Claims Coordinator is a liaison between client and carrier.
Duties
- Advocates for customers in the claims process to facilitate timely and fair claims resolution
- Provide claims analysis to customer
- Assist with claims inquiries, providing prompt and accurate responses
- Maintaining accurate claim files and documenting conversations with clients and insurers
- Moving high priority or large claims to Senior Claim Advocate
- Assist in requesting and maintaining loss runs on file
Requirements
- Excellent documentation skills
- Excellent time management skills and ability to meet deadlines
- Proven knowledge of Commercial Insurance policies and coverage
- Ability to prioritize tasks and triage a workload of high priority claims
- Ability to think analytically and critically, gathering all claim details
- Ability to maintain interaction with clients, quickly with empathy and professionalism
- Working knowledge of entire claim process
- Ability to function within and support a collaborative Team environment
Education and Experience:
- 1 – 3 Years proven Commercial Insurance Experience and/or Commercial Claim Experience, either company or agency level
- 1-3 Years proven customer service interaction, problem solving
- P&C Insurance License
- Commitment to Claim designation preferred
- Proven knowledge of Microsoft systems, including Outlook, Power Point, and Excel
- Knowledge of insurance products, coverage, laws, and best practices
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Experience:
- Insurance: 1 year (Preferred)
Ability to Commute:
- Jacksonville, IL 62650 (Required)
Ability to Relocate:
- Jacksonville, IL 62650: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25
