Retail Management

Overview:
We are seeking a highly motivated and experienced Retail Manager to join our team. The ideal candidate will be responsible for leading the sales floor, ensuring excellent customer service, and driving business results. The Retail Manager will oversee daily store operations, manage inventory, and provide training and support to store employees. This is an exciting opportunity for a retail professional looking to take their career to the next level.

Responsibilities:
- Manage the sales floor and customer service, ensuring a welcoming and engaging environment for customers.
- Develop and implement sales strategies and promotions to drive sales and increase customer engagement.
- Oversee cash handling, including processing cash transactions, managing cash register, and performing cash reconciliations.
- Conduct employee orientation and training programs to ensure new employees are equipped with the necessary skills to excel in their roles.
- Develop and lead training programs to enhance the skills and knowledge of existing employees.
- Manage inventory levels, including receiving and processing shipments, conducting inventory audits, and maintaining a clean and organized store environment.
- Assist with payroll and other administrative tasks as needed.
- Communicate effectively with employees, management, and customers to resolve issues and maintain a positive store culture.
- Maintain up-to-date knowledge of product prices and promotions, and ensure that prices are accurately displayed on the cash register and other sales materials.
- Utilize POS systems to process sales and manage inventory.
- Collaborate with the store manager and other retail managers to identify areas for improvement and implement changes to drive business results.

Qualifications:
- 3 years of retail management experience.
- Proven track record of driving sales and improving customer service.
- Strong leadership and communication skills.
- Ability to manage and motivate a team of employees.
- Experience with employee orientation and training programs.
- Proficiency with POS systems and cash handling procedures.
- Basic knowledge of payroll and inventory management practices.
- Ability to work in a fast-paced environment and adapt to changing circumstances.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Shift:

• 8 hour shift

Application Question(s):

• You want to increase repeat visits to your retail store. The store already has steady foot traffic.

What would you do?
A. Start a loyalty program to reward customers based on how often they come in and how much they spend
B. Spend more on advertising to build brand awareness and attract new customers
C. Cut prices to increase foot traffic and sales
D. Gather customer feedback via online surveys and in-store feedback kiosks to improve customer satisfaction
E. Nothing; steady foot traffic suggests your current retention strategies are working

• A client is upset about a service delay. He's speaking loudly and attracting attention.

What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor

• A prospective client tells you she has used your main competitor for 10 years and likes their product.

What would you do?
A. Ask what she would change about your competitor’s product
B. Acknowledge the long-standing relationship, but tell her you should be her supplier
C. Tell her about your product and leave a sample
D. Highlight your competitor’s drawbacks and how your product is superior
E. Thank her for her time and ask for referrals you can pursue

Experience:

• Customer service: 2 years (Required)
• Retail management: 2 years (Required)

Ability to Commute:

• Santa Fe, NM 87501 (Required)

Ability to Relocate:

• Scottsdale, AZ 85251: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000 - $85,000