What are the responsibilities and job description for the Travel Coordinator / Travel Agent position at Diventures?
At Diventures we are in the relationship business. The Travel Coordinator contributes to the success of the Diventures Travel program by consistently building positive experiences and lasting relationships with our customers through high-touch, high-communication, personal customer service.
As the primary interface for our travel customers, the Travel Coordinator works directly with Diventures travelers to provide concierge-level customer service both in person and over the phone. The Travel Coordinator is the first point of contact for the Diventures traveler and manages all customer travel details. The travel coordinator supports completion of customer travel packages by creating itineraries, trip guidelines, and other important travel information.
The Travel Coordinator will work under the guidance of the Travel Director Responsible for entering all information into the travel management system, the Travel Coordinator focuses on 'getting all of the details right' including traveler information and trip details to ensure a world-class travel experience.
- Provide concierge level customer service
- Research travel destinations
- Create complete travel packages
- Work to make sure the Travel program runs efficiently and effectively
- Transcribing & compiling travel details and traveler information
- Maintain accuracy, be well organized, and understand complicated logistical information
In partnership with the Travel Director, the Travel coordinator works to ensure all Diventures Travel offerings are well researched, organized and packaged in a way that prioritizes experience and maximizes customer value.
Reporting directly to the Travel Director, the Travel Coordinator works closely with the Travel Director, the Store Support team, Diventures trip leaders and customer experience specialists to ensure ongoing communication efforts about our travelers and trip details.
Key Attributes of the successful Diventures Travel Coordinator
- Meticulous with a high attention to detail
- Obsessed with the customer experience
- Effective time manager
- Great written, verbal and phone communication skills
- Ambitious
- High level of confidence
- Collaborative
- Dependable
- Problem-solver
- Patient
- Hard Working
- Self-Motivated
- Sense of urgency and sensitivity to customers' time and need
Required Competencies:
- 3-5 years experience as a Travel Coordinator, Travel agent, executive assistant or similar concierge customer service role
- Significant, relevant experience communicating with customers: in person, over the phone, and in writing
- Command of Microsoft Office suite products to include, outlook, word, excel, etc
- Significant relevant work experience, in a high volume on-demand customer service setting
- Demonstrable problem solving acumen and ability to resolve travel-related issues in timely & effective manner
- Strong preference will be given to those with Travel & or Scuba knowledge and experience.
Salary : $40,000 - $50,000
