What are the responsibilities and job description for the Personal Lines Insurance Customer Service Representative position at Diversified Insurance Group?
Be a part of the Diversified Insurance Group, where we prioritize unparalleled customer service and a positive work environment. Located in the heart of Lansing, Michigan, our team is dedicated to providing personalized service and building lasting relationships with our clients. Join our team as a Personal Lines Insurance Customer Service Representative and make a difference in the lives of our policyholders!
Benefits
Annual Base Salary Bonus Opportunities
Paid Time Off (PTO)
Vision Insurance
Dental Insurance
Health Insurance
Life Insurance
Mon-Fri Schedule
Career Growth Opportunities
Flexible Schedule
Evenings Off
Responsibilities
Client Communication: Interact with clients to address their insurance-related inquiries and provide accurate information on available options.
Policy Management: Assist clients with policy changes, updates, and modifications as needed.
Claims Assistance: Guide clients through the claims process, ensuring a smooth and efficient experience.
Policy Renewals: Proactively reach out to clients to review policy renewals and make any necessary adjustments.
Documentation: Maintain accurate records of client interactions, transactions, and policy details.
Customer Service: Provide exceptional service to all clients, resolving issues promptly and effectively.
Requirements
Customer Service Skills: Proven experience in a customer service role, with a focus on providing excellent service and support.
Insurance Knowledge: Basic understanding of personal lines insurance products and terminology preferred.
Communication Abilities: Strong verbal and written communication skills to effectively interact with clients and colleagues.
Organizational Skills: Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.
Team Collaboration: Willingness to work collaboratively with team members to achieve common goals and deliver exceptional service.
Attention to Detail: High level of accuracy and attention to detail when handling client information and policy details.
A VALID P&C LICENSE IS REQUIRED FOR THIS POSITION
Salary : $30,000 - $40,000