What are the responsibilities and job description for the Customer Service Representative position at Diversified Plastics?
Job Summary
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Responsibilities
- Handle incoming and outgoing customer calls with professionalism and courtesy
- Assist customers with product inquiries, orders, and issue resolution
- Handle shipping and receiving tasks
- Perform data entry tasks accurately and efficiently
- Utilize computerized systems to track, gather information, and troubleshoot customer issues
- Process transactions, refunds, and exchanges
- Maintain a tidy and organized office environment
- Enter customer purchase orders
- Set up freight
Skills
- Excellent phone etiquette and communication skills
- Strong customer service orientation with a friendly demeanor
- Ability to work in an office setting with attention to detail
- Proficient in typing and computerized systems
- Prior experience in data entry is preferred
Job Type: Full-time
Shift:
- Day shift
Experience:
- Shipping & receiving: 1 year (Required)
- Outbound calling: 1 year (Required)
Ability to Commute:
- Social Circle, GA 30025 (Preferred)
Ability to Relocate:
- Social Circle, GA 30025: Relocate before starting work (Required)
Work Location: In person