Overview

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

The General Manager will ensure the competitiveness of all activities at the Catering Unit. S/he is responsible for planning, steering and coordinating activities, including Production/Logistics/Quality and Customer Service.

Responsibilities

• Oversee the operation of the unit including Operations (food, sanitation and transportation departments), Quality, and Purchasing.
• Ensure appropriate operating processes are in place to meet or exceed requirements.
• Maintaining successful profit and loss financials.
• Oversee attain of budget commitments including on-going identification of areas of opportunity and execution of cost savings plans.
• Continuously improve quality levels in the unit, including monitoring plans and other audits to ensure all company, customer and USDA requirements are exceeded or met.
• Oversee on-going implementation of HACCP, SSOP, GMP and all regulatory requirements.
• Develop and lead a cohesive team committed to high-performance levels and continuous improvement.
• Ensure the development of an annual business plan and monthly/annual budgeting.
• Oversee the unit’s economic and operating performance. Ensure that the unit is managed and controlled efficiently. Lead the unit to achieve the budget targets and initiate corrective actions if necessary.
• Ensure that the Unit’s work methods are in line with the company standards and customer contracts.
• Initiate and control continuous optimization of processes.
• Ensure compliance with safety, health, environmental and quality guidelines provided by corporate and local regulations and customer requirements.
• Guide, motivate and develop the subordinate employees within the Human Resources Policy.
• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations.
• Participate and Support Company sponsored initiatives such as VIP Flights, Internal system development, Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, Work Place Safety.
• Perform other related duties as assigned.

Qualifications

• Bachelor’s Degree Preferred; Associate degree (A.A.) from two-year College or technical school; or high school diploma or equivalent with 10 years related experience or equivalent combination of education and experience.
• Successful track record in leading airline catering unit, with extensive experience managing International Airline Accounts preferred.
• Experience in the budgeting process and managing an operating plan.
• Strong leadership, project management, and process improvement skills.
• Manufacturing experience and/or Food Processing industry a plus.
• Working knowledge of HACCP and FDA compliance.
• Proficient with Microsoft Office suite.