Maintenance Program Manager

Summary of Primary Functions:

Responsible for execution of several Product Support initiatives, including Repair & Maintenance / PM tools & applications, Job Code creation & maintenance, Customer Service Advisor administration, Portal Administration.

Essential Duties and Responsibilities: May include some or all of the following. Other duties may be assigned.

•    Maintenance of PM & TMR Data / Verification of proper maintenance per unit

•    Creation & Adjustment of PM & TMR Pricing

•    Reconciliation of any maintenance contract to appropriate General Ledger account

•    Communicating with operations on maintenance items per contract guidelines

•    Maintaining accurate pricing guidance for all maintenance related pricing platforms (PowerBi/Apps/Service Ops)

•    Creation of new Maintenance & Repair or PM content when necessary

•    Review & update of Service Operation Job Codes to ensure accuracy & efficiency of Job Codes

•    Main POC for all Customer Service Advisor communications from OEM.  Distribute necessary details to appropriate end users for completion of tasks

•    Work closely with Accounting & Sales departments to ensure Maintenance and Repair items are being correctly created, classified, and reconciled on a timely basis.

•    Work with IT department to develop reporting content for actionable items – such as contract ROI per model, profitability report per model and/or location

•    Customer Portal Administration / shopdeere.com Administration

•    Dissemination of contract statuses, balances or general information to Operations & Management

•    Training employees in the use of data from various reporting systems

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required.

•    Product Support experience

•    Industry experience is preferred

•    Valid Drivers License

Education, Skill, and/or Experience Requirements:

•    5 years of Product Support experience

•    Multi-brand parts experience is a plus

•    Organization and communication skills must be highly developed

•    Computer skills need to be broad based, and must be knowledgeable with Excel, Power Apps, Power BI.

• Highly competent negotiation skills.

Language Skills:

•    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

•    Ability to write reports, business correspondence, and procedure manuals

•    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

•    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

•    Ability to apply concepts of basic algebra, statistics, and geometry

Reasoning Ability: 

•    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

•    Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

•    The employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. 

•    The employee frequently is required to walk; climb or balance; and stoop, kneel, crouch, or crawl. 

•    The employee is occasionally required to sit. 

•    The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. 

•    Specific vision abilities required by this job include close vision, and color vision.

We’re an Equal Employment Opportunity and Affirmative Action Employer

Dobbs Equipment is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We are committed to providing an environment free of discrimination, harassment and retaliation both for our employees and applicants. We make all employment-related decisions on the basis of an individual’s qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Notice to Applicants: We participate in E-Verify in the United States.

Drug Free and Alcohol-Free Workplace Notice.

Dobbs Equipment is an Equal Opportunity and At-Will Employer.