Hotel AV Director

Position Summary

Manage the overall growing on-site operation of a hotel’s audiovisual department. The major focus of responsibilities include: customer service, enhancing relations with hotel staff, ensuring a profitable operation, securing audiovisual with clients and / or Hotel staff, scheduling and inventory control.

Set up/Strike of equipment/services

Responsibilities

• Ensures that all equipment and services are delivered on time, in good working condition and as specified by client, hotel staff and company policy.
• Works closely with appropriate hotel staff and others to develop relationships and sales leads for upcoming conventions and meetings.
• Works with the Sales Managers to establish and meet specific sales goals measured in total dollar sales.
• Coordinates all invoicing activities. Submits revenue reports to the hotel’s management on a daily, weekly or monthly schedule as specified by the hotel. Negotiates billing as needed to the client’s satisfaction. Ensures that all billing is properly posted according to the individual hotel’s procedures.
• Attends all hotel departmental meetings and pre-convention meetings.
• Uses inventory control policies and procedures to maintain complete inventory accountability at all times.
• Maintains operational and cosmetic standards on all equipment.
• Monitors costs on a constant basis to ensure a profitable operation.
• Keeps current with new technology in the area of audiovisual equipment and services.
• Ensures that the audiovisual office is kept neat, clean and organized.
• Operates department within established budget guidelines and identifies ways to reduce expenses and improve efficiency in the operation.

Personal Requirements

• Must be Flexible. Smoothly handle multiple demands, shifting priorities and rapid change. Adapts his/her strategies and tactics to fit fluid circumstances. Is flexible in how he/she sees events.
• Is always Optimistic. Demonstrates a “positive mental attitude.” Persists in seeking goals despite obstacles and setbacks. 
• Demonstrates the importance of Political Awareness. Accurately read key power relationships. Can detect crucial social networks. Understands the forces that shape views and actions of clients, customers or competitors. Accurately reads an organization and external reality.
• Fosters Communication. Is effective in give-and-take, registering emotional cues in attuning their message. Deals with difficult issues straightforwardly. Listens well; seeks mutual understanding, and welcomes the sharing of information fully. Fosters open communication and stays receptive to bad news as well as good.

Director of Event Technology