Teller

Description

About Us

Join Dogwood, a North Carolina state-chartered community bank named as a Best Employer in North Carolina for multiple consecutive years! Dogwood has had immense success in recent years with a passion for serving our customers and communities. As a vital asset to Dogwood, our team members play a crucial role in delivering exceptional financial services through our branches and online offerings across the Carolinas. With deep roots in the communities we serve, we pride ourselves on being an employer of destination. At Dogwood, our core values of love and respect shine through in every aspect of our work. We are a dedicated team, committed to making a meaningful impact on the lives of our customers and communities.

Position Summary

The Bank Teller is responsible for providing excellent customer service, conducting financial transactions accurately, and promoting bank products and services. The ideal candidate should possess strong interpersonal and communication skills, attention to detail, and a solid understanding of banking procedures.

Key Responsibilities

• Customer Service: Greet customers in a friendly and professional manner, understand their needs, and provide appropriate solutions. Assist customers with account inquiries, deposits, withdrawals, and other general banking transactions. Maintain a high level of customer satisfaction by promptly resolving any issues or concerns.
• Cash Handling: Accurately count, receive, and disburse cash, checks, and other financial instruments. Ensure cash drawer balances at the beginning and end of each shift, following the bank's cash handling policies and procedures.
• Transaction Processing: Perform various banking transactions, such as deposits, withdrawals, loan payments, money orders, and traveler's checks. Ensure all transactions are processed accurately, efficiently, and in compliance with regulatory requirements.
• Recognizes and uses cross-sales opportunities to generate qualified referrals.
• Has responsibility for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities.
• Performs other duties as assigned.

Requirements

General Qualifications

• Must be a high school graduate or equivalent.  
• A minimum of 1 year Teller experience and /or customer service experience including cash handling.
• Experience in Jack Henry or similar platforms is beneficial.
• A general knowledge of basic mathematical calculations and techniques is required.  
• An overall knowledge of typical bank-related products and services is strongly preferred. 
• Must have a valid driver’s license for the state in which they reside.  

Physical & Mental Demands

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must be able to sit, stand, stoop, bend and lift up to 50 pounds. Must have the ability to work the days and hours required to fulfill the essential functions of the position. Quick thinking, adaptability and exercise discretion when necessary.