49 Front Office Agent Jobs in Philadelphia, PA
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DoubleTree by Hilton Hotel Philadelphia Airport is Hiring a Front Office Agent Near Philadelphia, PA
BASIC FUNCTION: The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
v High school graduate or equivalent.
v Two years of college education preferred.
v Two years experience in a service industry, preferably in the hospitality industry.
v Excellent oral and communication skills.
v Computer literate.
v Pleasant telephone demeanor.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
1. Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established.
2. Thoroughly complete all guest transactions.
3. Promote and sell special hotel programs.
4. Interact with resort staff in a professional manner, assisting other departments with necessary information.
5. Be knowledgeable of all emergency procedures and Resort policies.
6. Maintain house bank.
7. Communicate all pertinent information to the Front Office Managers and Supervisors.
8. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
9. Solicit guest feedback via guest comment cards.
MARGINAL FUNCTIONS:
1. Cross training in PBX, concierge, and bell podium coverage.
2. Assist other departments as needed.
ENVIRONMENT: Office setting, with overhead lighting and comfortable ventilation. Constant guest contact.
Source: Hospitality Online
Job Summary
Full Time
$35k-46k (estimate)
10/22/2022
08/02/2023
The job skills required for Front Office Agent include Front Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Agent positions, which can be used as a reference in future career path planning. As a Front Office Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Agent. You can explore the career advancement for a Front Office Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Agent job description and responsibilities
The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift.
03/20/2022: Greenville, MS
Handling and distributing guest mail and messages are customarily the responsibility of the front desk agent.
04/26/2022: San Francisco, CA
They provide information about the hotel, available rooms, rates and amenities.
02/25/2022: New Haven, CT
A Front Desk Agent provides an epic level of service for Hotel's guests and owners.
04/01/2022: Springfield, OR
Respond to clients’ complaints in a timely and professional manner.
04/27/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Agent jobs
A great front desk agent should be smiling 100% of the time.
05/04/2022: Lorain, OH
Maintain and update knowledge on all resort facilities, packages and special events within premises.
03/28/2022: Baltimore, MD
Assisting guests with disabilities.
04/24/2022: Dothan, AL
Operate switchboard and assisting with inquiries.
04/05/2022: Saint Louis, MO
The optimal front desk person must also be an excellent multitasker.
04/28/2022: New London, CT
Step 3: View the best colleges and universities for Front Office Agent.
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