Company:Driven Brands About Fix Auto: Fix Auto (a division of Driven Brands) has been in operation for more than 35 years. We perform Auto Body & Collision Repair Services and we are considered experts in the industry. Fix Auto is recognized by all major insurance carriers for referral business and we maintain specific Direct Repair Programs with carriers as the Auto Collision Repair Shop of Choice. Customer Service Excellence is our #1 Priority. The impeccable quality of our service is shown by the loyalty and satisfaction of our customers as measured in third party Customer Service Reports. We take care of everything for the Customer, keys to keys, as well as offer a lifetime guarantee on our work and services. Additionally, we ensure all vehicles are repaired to manufacturer specifications by certified repair technicians ensuring safety and the highest quality repair. Fix Auto prides itself in offering one of the most desirable cultures and work environments that you will find anywhere in the industry. Therefore, we only hire the elite, highest quality people out there. We are committed to our team members training, growth and success and we are invested in ensuring our team members reach their goals. Compensation & Benefits: We offer additional benefits including health and life insurance, 401K, and paid time off. We pride ourselves in offering a competitive compensation package to ensure our team members are satisfied and taken care of based on individual performance and contribution. JOB DESCRIPTION: Job Summary: Provides customers with accurate and timely automotive repair estimates. The appraiser communicates with customers and team regarding each vehicle and its status. Entry-level position typically requiring some prior knowledge or experience. Job Description: Specific responsibilities include: •Complete pre-inspection checklist and quality sheets after inspection of vehicle for accurate appraisals •Follows standard operating procedures to provide excellent customer service and to maintain and improve closing ratio •Maintain communication with customers regarding the repair process and timing while documenting status •Work is closely supervised •Communicates information that requires little explanation or interpretation Skills/Qualifications/Physical Requirements: •Must have a valid driver’s license •Able to bend or stand at least 80% of the time; must be able to maneuver in and out of a shallow 3' deep pit used to position self safely under cars •Must be able to walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling, and turning •Capable of working any day of the week including Sundays and work in hot/cold weather conditions •Must be able to lift up to fifty (50) pounds •Basic computer skills: ability to use a keyboard and a mouse to correctly collect and enter information into a point of sale system •Exceptional customer service skills •Where applicable: ability to obtain a state-issued inspector’s license is preferred •Attention to detail •Ability to communicate clearly and effectively with customers and team members •Comfortable working in fast-paced environment while managing multiple tasks to accomplish goals •Motivated self-starter who is willing to work independently and with teams #LI-DNI #DBHVOL Position Location: California Compensation Range: $17.80 - $50.00 Compensation Frequency: Hourly Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com