Road Supervisor

This role is a project based, on-site position at our client site - the address is:

4500 South Dobson Road, Chandler, AZ 85248

OVERVIEW:

A Driver Provider Road supervisor performs a variety of functions to ensure that quality transportation service is efficiently delivered to customers. Position performs both field and office assignments at the discretion of the Project/Operations Manager. The Road Supervisor is responsible for ensuring safe and effective delivery of transit services to our customers through supervision of Bus Operators. Work assignments include road, electronic communications dispatch supervision and operations control center.

DUTIES:

• Ensure that “World Class Service” is provided to customers and provide “hands on” assistance and information to customers of The Driver Provider that utilize company services.

• Dispatches replacement buses/operators for vehicles involved in accidents or incidents and buses and operators for special services.
• Supervise and instruct bus operators with regard to safety, service, and scheduling.
• Ensure schedule compliance.
• Assure that all routes are covered utilizing appropriate vehicles, personnel, equipment, and information.
• Make optimal use of company operating systems for the purpose of monitoring, dispatching, and improving on street service to the customers.
• Monitor and enforce system for compliance with State and Federal regulations, Company policy, contractual obligations of clients.
• Directly responsible to supervise and assist in special projects, and events if service is impacted at all.
• Ensure a safe environment for the operation of service.
• Investigates accidents, unusual occurrences, and complaints for the purpose of filing appropriate reports as well as providing direction for the future.
• Provides administration of third-party testing.
• Generate accurate operational records for the purpose of reporting and analysis.
• Ensures employee’s fitness for duty.
• Responsible for filling open runs daily, notifying off duty operators, having supervisors drive, and projecting manpower needs.
• Responsible to for reducing the use of overtime.
• Coordinates and cooperates with maintenance personnel to ensure efficient bus allocation to meet revenue service requirements.
• Perform day-to-day dispatch services from the Control Center and various field locations.
• Directly supervises bus operators. Carries out supervisory responsibilities including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Accountable for all “Essential duties and responsibilities” listed above.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school Diploma or General Education Degree (GED) and two years transit related experience and/or training. College coursework preferred.

• Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence as well as reports. Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization. Bilingual communication skills are a plus

• Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred. Basic computer skills are required.

• Must have Class B or higher Commercial Driver’s License with Passenger endorsement. Must hold air brake endorsement. Must be able to obtain and maintain DOT Physical examination.

• Must be a minimum of 23 years of age.

• Must be able to read a map and possess knowledge of the service area.

• Must be able to work flexible days and hours including weekends and holidays.

• Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.

• Must complete and sign The Driver Provider employment application in its entirety.

• An unjustified refusal to supply requested information or a falsification of information will result in the elimination of the applicant for consideration for employment.

• Must provide a complete and verifiable employment history. Employment history must be verified with all employers listed on the application and must include the past 10 years of employment, when applicable.

• Must be able to operate the company vehicle without the use of DOT prohibited adaptations.

• You must sign a background release form. The results must meet The Driver Provider minimum standards

Pre-Employment Physical

Must undergo a pre-employment drug test and physical by a company appointed physician/facility and receive clearance.

PHYSCIAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, night vision, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles. The noise level in the environment is moderate.

Job Type: Full-time

Pay: $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Rotating weekends
• Weekends as needed