What are the responsibilities and job description for the Sales Application Scientist – Hospital Lab Segment position at Drucker Diagnostics?
General Summary:
At Drucker Diagnostics, we are building something truly remarkable that will long outlast us. We are seeking a highly motivated and technically skilled Sales Application Scientist to support and drive the sales of our laboratory centrifuge solutions within U.S. hospital labs. This role bridges the gap between sales, account management, and technical support by providing hands-on technical expertise, product demonstrations, and customer training.
The ideal candidate is a dynamic and customer-focused professional with a strong foundation in clinical laboratory science and experience providing technical support or application guidance for clinical laboratory equipment, ideally within US hospital routine/core or STAT labs. They also possess a unique blend of technical acumen and business development skills, enabling them to deliver effective product demonstrations, troubleshoot technical issues, and support the sales team in driving revenue growth. They are an excellent communicator, able to engage with diverse stakeholders, from lab technicians to hospital administrators, and have a proven ability to train and educate users on products. The ideal candidate thrives in a collaborative, fast-paced environment, is self-motivated, and demonstrates a strong bias for action and problem-solving skills. Certifications such as MLS(ASCP), CLS, or MLT, and familiarity with regulatory standards (like CLIA or CAP) are valuable pluses.
Essential Duties and Responsibilities:
To perform the job successfully, the individual should demonstrate the following competencies to perform the essential functions of this position:
At Drucker Diagnostics, we are building something truly remarkable that will long outlast us. We are seeking a highly motivated and technically skilled Sales Application Scientist to support and drive the sales of our laboratory centrifuge solutions within U.S. hospital labs. This role bridges the gap between sales, account management, and technical support by providing hands-on technical expertise, product demonstrations, and customer training.
The ideal candidate is a dynamic and customer-focused professional with a strong foundation in clinical laboratory science and experience providing technical support or application guidance for clinical laboratory equipment, ideally within US hospital routine/core or STAT labs. They also possess a unique blend of technical acumen and business development skills, enabling them to deliver effective product demonstrations, troubleshoot technical issues, and support the sales team in driving revenue growth. They are an excellent communicator, able to engage with diverse stakeholders, from lab technicians to hospital administrators, and have a proven ability to train and educate users on products. The ideal candidate thrives in a collaborative, fast-paced environment, is self-motivated, and demonstrates a strong bias for action and problem-solving skills. Certifications such as MLS(ASCP), CLS, or MLT, and familiarity with regulatory standards (like CLIA or CAP) are valuable pluses.
Essential Duties and Responsibilities:
- Technical Support & Customer Engagement:
- Serve as a subject matter expert for our laboratory products, providing pre-sales and post-sales technical support to hospital routine and STAT lab customers.
- Conduct on-site and virtual product demonstrations, application training, and troubleshooting for laboratory personnel.
- Collaborate with customers to identify workflow improvements and customization needs, providing recommendations to increase lab efficiency and accuracy.
- Address and resolve technical inquiries and issues raised by customers, escalating more complex issues to product development or technical support teams as needed.
- Sales Enablement & Business Development:
- Work in partnership with the sales team to identify potential customers, support product evaluations, and drive sales conversions.
- Help prepare and deliver technical presentations, scientific literature, and marketing collateral tailored to specific customer needs.
- Act as a liaison between customers and product development, marketing, and product management to ensure customer feedback influences product development.
- Training & Education:
- Design and lead customer and distributor sales training sessions on the technical use and application of our products.
- Stay up-to-date on the latest industry trends, standards, and competitor products to provide strategic guidance and recommendations.
- Create technical content for internal and external knowledge bases, such as training guides, best practice manuals, and application notes.
- Market Insights & Reporting:
- Provide technical insights and voice-of-the-customer (VOC) feedback to the marketing and product development teams.
- Track and analyze product usage data and customer feedback to recommend product enhancements.
- Support trade shows, conferences, and workshops as a technical expert and company representative.
- Certification as a Medical Laboratory Scientist (ASCP), Clinical Laboratory Scientist (CLS), or Medical Laboratory Technician (MLT)
- Experience working in a US hospital core or STAT lab is a strong plus
- Familiarity with clinical regulatory compliance (e.g., CLIA, CAP, FDA)
To perform the job successfully, the individual should demonstrate the following competencies to perform the essential functions of this position:
- Educational Background: Bachelors of Science in related life sciences or engineering fields.
- Technical Expertise: In-depth knowledge of laboratory instruments, processes, and workflows.
- Experience: 2-5 years of experience as an Application Scientist, Technical Support Specialist, or similar role within the healthcare, clinical diagnostics, or laboratory equipment sector or similar experience working directly in a US hospital lab and a laboratory scientist or medical technician.
- Sales Acumen: Experience working with sales teams to support pre-sales and post-sales activities, including product evaluations and customer engagement.
- Communication Skills: Excellent presentation, training, and interpersonal skills to engage with diverse audiences, including lab technicians, scientists, and hospital administrators.
- Problem-Solving Skills: Ability to analyze complex issues, diagnose problems, and develop practical solutions.
- Travel: Willingness to travel domestically up to 50% of the time to support customer visits, product demonstrations, and trade shows.
