What are the responsibilities and job description for the Restaurant Manager position at Drumlins, Inc?
Restaurant Manager
Education and/or Experience
• High school diploma or GED required.
• A four-year college degree in Hospitality is preferred.
• Five years of restaurant management experience.
Job Knowledge, Core Competencies and Expectations
• Responsible for management of dining room service.
• Maintains a high level of guest contact throughout service hours.
• Knowledge of and ability to perform required role during emergency situations.
Job Summary
Assure a high standard of appearance, hospitality and service in personnel and cleanliness of dining room. Ensures timeliness of food service. Supervise and train dining room staff. Manage within budgetary restraints. Develop and implement programs to increase revenues through repeat business and higher check averages.
Job Tasks/Duties
60% Meal Service and Staff Supervision
• Designs floor plans according to reservations.
• Plans dining room set-up based on anticipated guest counts and client needs.
• Takes reservations, checks table reservation schedules and maintains reservations log.
• Inspects dining room employees to ensure that they are in proper and clean uniforms at all times.
• Directs pre-meal meetings with dining room personnel; relays pertinent information such as house count and menu changes, special member requests, etc.
• Trains, supervises, schedules and evaluates dining room staff.
• Assures that all side-work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule
• Trains staff on all aspects of the POS system.
• Performs daily POS closeout and tip distribution requirements (if applicable). Verifies proper distribution of tips and hours for employees and submits to Payroll Office.
• Provides appropriate reports concerning employee hours, schedules, pay rates, job changes, tip pools, etc.
• Serves as liaison between the dining room and kitchen staff.
• Assures that the dining room and other club areas are secure at the end of the business day.
15% Maintaining of Restaurant Standards
• Assures the correct appearance, cleanliness and safety of dining room areas, equipment and fixtures; checks the maintenance of all equipment in the dining room and reports deficiencies and maintenance concerns.
• Develops and continually updates and refines policy and procedure manuals for service staff to increase quality and to control costs
• Maintains an inventory of dining room items including silverware, coffee pots, water pitchers, glassware, flatware and china, salt and pepper holders, sugar bowls and linen and ensures that they are properly stored and accounted for.
• Assures that local and state laws and the club’s policies and procedures for the service of
alcoholic beverages are consistently followed.
• Develops and maintains the dining room reservation system.
15% Training/Hiring
• Responsible for training and developing food and beverage staff.
• Assures that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented.
• Helps plan and approve the organizational chart, staffing and job description/specifications for all department staff.
• Motivates management staff, FOH staff and BOH staff to be consistent in performing their jobs and to constantly do their best.
• Creates and implements training that is given to all new hires and updates training for all staff. Supervises constantly with on-the-job training to achieve maximum efficiency and member satisfaction.
• Enhance member service by interacting daily with members and employees.
5% Customer Service
• Greets and seats members and guests.
• Receives and resolves complaints concerning dining room service.
5% Other duties
• Assists in developing wine lists and beverage promotions.
• May serve as club’s opening and closing manager or manager on duty.
• Attends scheduled staff meetings.
• Performs other appropriate assignments and projects as required by the Food and Beverage Director.
Licenses and Special Permits
• Alcoholic beverage certification.
• Food safety certification.
Physical Demands and Work Environment:
• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
• Push, pull or lift up to 50 pounds.
• Continuous repetitive motions.
• Work in hot, humid and noisy environment.