What are the responsibilities and job description for the HVAC Service Coordinator position at DVL Group, Inc.?
Job Description
Job Description
The HVAC (aka Thermal) Service Coordinator works with the Thermal Service, Sales, Accounting and Service Sales Departments in handling service dispatch and coordination for the Centennial, CO area. This person provides assistance needed to the Thermal Service Coordinator Manager including answering daily service phone calls, service dispatch for Thermal Technicians and being a collaborative team member of the Thermal Services Department. This is a high-paced department with ever-changing developments that requires working and communicating with all levels of the company. It requires high attention to detail, accurate and timely delivery of information while assisting with multiple responsibilities simultaneously. We are a hybrid workplace collaborating in our Bristol office 3 out of 5 days weekly.
Come work for a nationally certified Great Place To Work Company since 2018!
WHAT YOU WOULD BE DOING
- Work with other dispatchers to answer daily HVAC (aka Thermal) service calls, repairs, and requests that come into the Service Department.
- Processing service tickets through the Company business solution (Accumatica) including parts orders, customer follow-ups and sales follow-ups.
- Sending prestart-up checklists and service authorizations as needed to schedule work for technicians.
- Creating and Scheduling Preventive Maintenance (PM) tickets in Accumatica
- Updating each contract list with updated details.
- Confirmation of thermal service calls with customers for proper dispatching.
- Verify customer account details to dispatch service including billing terms.
- Thoroughly understand the thermal billing process and assist Billing Coordinators when needed.
- Review project budgets for proper service coordination.
- Follow up on open thermal customer service matters such as service reports and emergency service requests.
- Provide dispatch back-up when necessary for the other offices when needed.
- Scheduling maintenance, repairs and service for managed manufacturer (Vertiv) accounts, verifying service ticket completion and subsequent submission to Vertiv for close out
MINIMUM REQUIREMENTS TO APPLY
COMPETENCIES YOU SHOULD HAVE
The pay range is $50,000 - $60,000 plus bonus based on relevant experience
Our Company takes innovation in our industry very seriously, and there’s nothing like the feeling of being revolutionary. What we like most, though, is making things happen – getting results in creative ways. We know this kind of approach takes top candidates, so we offer a highly competitive compensation and benefits package including :
WHAT WE CAN OFFER YOU :
OUR CORE VALUES
SAFETY : The safety of our associates, customers, and partners is part of the DVL culture and a Core Value.
CARING : We care about the success of our customers, our partners, our associates, and our company.
COLLABORATION : Working with the team to achieve the best outcome, which is critical to our success.
CREATIVITY : Being creative with ideas to improve the way we do things.
INTEGRITY : We are not afraid to do the right thing.
PROFESSIONALISM : Professional behavior is a cornerstone of our business.
Salary : $50,000 - $60,000
