Bank Teller(s) Heber Springs, AR & Little Rock, AR

General Description: Provide service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.

Qualifications, Duties & Technical Skills:

• Receive checking and saving deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.

• Examine checks deposited and determine proper identification and ensure availability based on regulation requirements and complete Hold Notices.

• Process savings withdrawals.

· Cash Checks: verify endorsement, receive proper identification and ensure validity.

• Identify counterfeit currency.

• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulation and consumer privacy policies.

• Cross-sell bank products and services.

· Refer customers to the proper department for issues that cannot be resolved at the teller line.

• Count and roll loose coins.

• Issue cashier’s checks.

• Accept loan payments: verify payment amount and issue receipts.

• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.

• Ensure teller station is properly supplied.

• Balance drawer daily, including periodic batching of cashed checks.

• Process cash advances, redeem savings bonds.

• Maintain appropriate currency logs.

• Follow all bank policies and procedures.

• Excellent customer service skills.

• The ability to prioritize and make on the spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss and fraud.

• Mathematical skills.