Medical Front Office Supervisor

Do you believe that you are a great leader? Are you someone who takes initiative to get the job done? If so, Eagle Physicians in Oak Ridge, NC is hiring a Medical Front Office Supervisor for a busy Family Medicine Practice. The Medical Front Office Supervisor is responsible for efficiently managing the day to day clerical operations of the office; resolving issues, being proactive with problems and administratively contributing to the overall growth and enhancement of the practice. 4 years Medical Front Office experience required. Prior Supervisory experience strongly preferred.

Schedule: Generally, Monday - Friday 8 AM-5 PM. Schedule subject to change as indicated by manager.

Our employees love working at Eagle! For 3 consecutive years, staff consistently rank Eagle highly on their annual Employee Engagement Surveys. 92.80% of Eagle employees cite that they see themselves at Eagle a year from now recommend Eagle as a great place to work!

Come join our team and be part of an enriched and satisfied workforce.

Eagle Physicians may pay all support staff employees hired as a .50 FTE or higher on-or-after April 1, 2024, structured bonuses over their first two years of employment with Eagle as outlined provided. Bonus Amounts are $750.00 at 6 months, $750.00 at 12 months, $1,000.00 at 18 months and $1,000.00 at 24 months.

Paid Maternity/Paternity leave– Eagle provides up to 2 weeks of paid maternity/paternity leave after 1 year employed and 1,250 hours worked for the birth or adoption of a child. Time is pro-rated based on FTE status.

Influenza vaccine required as a condition of employment, please direct questions to Eagle HR. Eagle is an Equal Opportunity Employer.

Key Responsibilities:

• Must have a positive attitude and maintain patient and staff confidentiality.
• Organize work for the clerical staff, establishing priorities and regulating workflow with areas that will include, but not be limited to medical records, telephone reception, check-in/ check-out, and cash handling.
• Handle staff scheduling and is responsible to see that all positions are covered during open hours.
• Maintains departmental payroll records. Approves timecards, overtime and PLT.
• Handles patient inquiries.
• Recommends hiring and/or firing of clerical staff to administrators. Supervises and trains/orients assigned personnel. Evaluates performance and recommends merit increases, promotions, and disciplinary actions.
• Maintains knowledge of and complies with established policies and procedures.
• Assist in care and upkeep of department equipment and supplies.
• Conduct clerical staff meetings as required by administrators.
• Demonstrates awareness of patient & visitor fears and apprehensions.
• Participates in professional development activities and maintains professional affiliations.
• Shows respect, courtesy, and advocacy in all dealings with all people, including, but not limited to patients, coworkers, and visitors.
• Displays a team-oriented spirit, indicated by a willingness to assist where and whenever needed.
• Attends meetings as required.
• Writes legibly and with correct grammar and sentence structure.
• Follows HIPAA guidelines for patient confidentiality and maintains security of Protected Health Information (PHI) and business information.
• Does not exhibit, divulge, copy, or remove the contents of any record or report except to fulfill work assignments.
• Participates in professional organizations as indicated.
• Upholds and exemplifies through daily actions, activities and behaviors Eagle’s Diversity, Equity, and Inclusion Values.
• Upholds and exemplifies through daily actions, activities and behaviors Eagle’s Vision, Mission, and Values:
• Eagle Physicians will be seen as the healthcare organization of choice by patients, staff, and the community.
• Eagle Physicians will provide patient-centered healthcare for our community with a team committed to high-quality, supportive, and compassionate care.
• Integrity, Compassion, Trust, Professionalism and Respect.
• Identify and train back-up person for your key functions.
• Flu vaccine required, absent Eagle-approved exemption.
• Performs additional duties as required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid jury duty
• Paid orientation
• Paid time off
• Referral program
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Medical Office setting: 4 years (Required)
• Supervising: 1 year (Required)
• EMR systems: 1 year (Required)

Work Location: In person

Salary : $750 - $1,000