What are the responsibilities and job description for the Saves Agent position at EarthLink?
Job Title: Saves Agent
Are you a dedicated and persuasive communicator with a passion for helping others? We invite you to become a key member of our Earthlink team as a Saves Agent! In this rewarding role, you will play a vital part in retaining customers who are considering disconnecting their services. Your primary focus will be to connect with customers, understand their concerns, and offer tailored solutions that demonstrate the value of staying with Earthlink. This is a fantastic opportunity for those with direct saves or customer retention experience, as you’ll have the chance to earn a commission based on your success in saving accounts.
Essential Duties and Responsibilities:
- Build meaningful relationships by listening to customers’ needs and concerns, providing empathetic support that fosters trust.
- Present customized options that address customer issues, showcasing the benefits of continuing their services with Earthlink.
- Use your communication skills to navigate objections, transforming potential disconnections into successful retention.
- Monitor your individual metrics to strive for and exceed retention goals, all while enjoying the rewards of your hard work.
- Work closely with your team to share insights and contribute to continuous improvement in our customer experience.
- Other duties as assigned.
Education/Experience/Qualifications:
- A high school diploma or equivalent, with previous experience in customer retention or saves roles preferred.
- Strong communication skills and the ability to connect with customers on a personal level.
- A basic understanding of the telecom and broadband industry is preferred, but not required.
- A knack for problem-solving and turning challenges into opportunities.
- Self-motivated, goal-oriented individuals who thrive in a dynamic environment.
What We Offer:
- Competitive pay with an attractive commission structure.
- Training and tools to perform your job
- Great benefits including medical, dental, vision, PTO, company holidays, employee assistance program, life, and disability coverage and a 401(k) plan with a company match.
- Promotional opportunities as we grow
- Fun, friendly company culture
Supervisory Responsibilities:
None
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and routinely uses standard office equipment such as computers and phones.
This is not a remote position - you must be able to commute to the Norton, VA facility for work.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
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