Guest Service Associate (Part Time)

Guest Service Associate

East Village Spa seeks a part time Guest Service Associate (Average about 28 hours/week) Guest Service Associates provide exceptional and dependable service to both our spa guests and our treatment providers

Our motto is Every. Body. Welcome. and the most important function of this position is ensuring everyone in our spa feels comfortable, cared for, and supported. Guest Service Associates provide exceptional and dependable service to both our spa guests and our treatment providers.

Before applying please note: This job requires 7-8 hour shifts 3-4 days/week from including at least every other Saturday, with some shifts extending until 8pm. This role has great growth potential on our administrative and retail team, however we do not anticipate this role leading to a job as a service provider.

The ideal candidate is:

• Confident with google docs and spreadsheets, and quick to learn new software programs. This position requires comfort navigating frequent updates and changes in the scheduling program we use.
• Is great with complex puzzles. Juggling schedules for 20 providers and 15 treatment rooms, plus a nail salon is tricky!
• Detail oriented and understands the importance of double-checking work for accuracy.
• Professional and polite in phone and written communication with guests.
• Takes initiative to solve problems and anticipate potential future challenges
• Experienced with scheduling programs
• Is flexible to switch tasks on a moment's notice if something pressing happens, and has a great sense of humor when the day doesn't go as planned (which is often)
• Is punctual and able to reliably attend their scheduled shifts. All employees depend on the front desk team to get the spa ready to welcome guests in a timely manner.
• Is eager to work in an organization that cares about providing a safe and welcoming space for folks in our community.

Responsibilities may include:

• Creating a space that is both physically and emotionally welcoming
• Scheduling and adjusting appointments via phone, e-mail, text, and our online booking system.
• Prioritizing diverse tasks including last-minute assignments.
• Learning about our services, products, and providers to develop the expertise needed to make appropriate recommendations to guests
• Opening and closing the spa (at times alone,) straightening the retail area, light cleaning or occasional laundry assistance
• Assisting guests with retail recommendations, straightening retail, unpacking and checking in orders.
• Lifting boxes, bending, twisting, and fine motor skills to assist in processing inventory orders
• Is not above cleaning a restroom or changing over a pedicure station, and will do so without being asked if the need arises.

Hours of greatest need

• This position requires an average of about 28 hours/week with either 3-4 days/week.
• Hours of greatest need will vary, but currently we are seeking
• Potentially one weekday can be shortened to a 4-5 hour shift
• Every or every other Saturday.

Starting pay/benefits

• Pay starts* at $16/hour during training time (2 weeks to 2 months depending on speed with which independence is achieved) and after training period is at $16.50/hour with opportunities for incremental increases up to $19/hour based on increasing independence and responsibilities over time.
• Occasional bonuses available. *Higher pay negotiable for candidates who have similar scheduling experience at a busy salon or spa and are confident with spa scheduling software programs.
• Retail discounts up to 50%, 35% off services, occasional free services as part of training
• Parking fee reimbursements, based on number of hours on-site.
• Matching simple IRA retirement plan
• Paid 30-minute meal breaks for shifts 6 hours or longer and occasional meals provided on busy days.
• The absolute best team of people to work with, we truly feel this is the #1 benefit of a career at East Village Spa.

Everybody is welcome at East Village Spa. East Village spa aspires to serve a diverse community of employees and customers and to provide an inclusive and equitable environment. Our objective is to maintain an environment that is a safe space to people of all backgrounds free from the power imbalances and institutional biases that contribute to systems of oppression.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 22 – 33 per week

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

People with a criminal record are encouraged to apply

Application Question(s):

• What do you think might be the most challenging aspects of the Guest Services Associate role in a spa? (there are no wrong answers)
• What would you do on a busy Saturday morning if you notice a guest scheduled for a 10 am massage is still waiting for their therapist to get them at 10:05, and you realize that the massage therapist has not shown up for work?
• Tell me about an experience at work, school, or in a volunteer position where you had to juggle several diverse tasks at once. How did you prioritize each task?
• How would you prioritize the order of importance of these tasks? How did you decide which tasks to prioritize?

-Your supervisor asked you to unpack and restock our most popular retail products from the large order that just arrived
-Preparing intake forms for a group of guests arriving in 15 minutes
-Returning a call for a guest who wants to reschedule his service that's a week away
-Calling a guest who is 5 minutes late for their service to check on them

• Tell us about your favorite supervisor and why you felt their style worked well for you?
• What days and times are you absolutely unavailable to work? See job description for our hours of greatest need.

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $16 - $18