What are the responsibilities and job description for the SOC Duty Manager position at Eastern Airlines LLC?
Overview
At Eastern Airlines curiosity and excitement for growth go a long way. In fact, Eastern Airlines was launched by seekers, adventurers and above all fliers. Our rich legacy and pioneering spirit are still evident in our team today.
Our open-hearted attitude, respect for the people we fly and our attention to detail is what sets Eastern Airlines apart from its competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful.
This summary provides a listing of the knowledge, skills and abilities that are critical components of the position for SOC Operations Manager.
General
This is a full-time role reporting to the Director of the SOC, with frequent interactions with the Manager of Dispatch, Manager of Crew Services, Manager of Maintenance Control, Vice President of Flight Operations & DO, and other team members across the operation. The SOC Operations Manager is responsible for ensuring the smooth and efficient functioning of the SOC, maintaining the airline’s safety, efficiency, and regulatory compliance at all times. The ideal candidate will demonstrate a deep knowledge of FAR Part 121 and FAR Part 117 regulations, and will be skilled in making quick, informed decisions regarding operational activities and events. Strong communication, leadership, and supervisory abilities are essential, along with sound judgment and the ability to embody the company’s values and culture in a dynamic and fast-paced environment.
Duties and Responsibilities
The duties of the SOC Operations Manager are:
- Oversees the daily safe, efficient, and compliant, coordination of all aircraft operations while on shift;
- Oversees the coordination of Crew Services, Flight Dispatch and Maintenance Control to ensure efficiency, productivity, and proper execution of the activities that comprise the cargo, charter, or scheduled service operations of the airline;
- Ensures that teams are working together to promote efficiency but also maintaining legality as it relates to crews;
- Responsible for ensuring proper communication to the Airport Services team handling the on-site/field activities of the daily operation;
- Responsible to ensure proper coordination and checklist completion in order to meet Charter Sales/Charter Operations requirements;
- Responsible for data tracking and dissemination as it pertains to shift and/or overall airline operational performance and or productivity;
- Responsible for delay assignment and tracking for all flight operations;
- Identifies potential issues relating to crew attrition/crew staffing in advance so that those issues can be addressed by appropriate departments;
- Computer work in a typical office environment, sitting for most of the day;
- Other duties as assigned by the Director of System Operations Control.
Qualifications
- Bachelor’s degree or higher preferred;
- 3-5 years of previous experience of working in an operational environment for a Part 121 or Part 135 air carrier;
- 3-5 years of previous supervisory and/or leadership experience is required;
- 3-5 years of customer service experience, airline or travel related environment is required;
- Aircraft dispatch license preferred, but not required;
- Able to demonstrate problem solving skills and good judgement at all times;
- Ability to work any shift including evenings, weekends, holidays and overtime as needed;
- Reliable and self-motivated with a positive attitude;
- Able to multitask efficiently and effectively to meet deadlines;
- Interpersonal, written and verbal communication skills;
- PC proficient in Microsoft Office products and general internet applications;
- Ability to read, write, speak and understand English
- Pass a two (2) year drug and alcohol background check, pre-employment drug test, and criminal history records check (CHRC)
- Eligible to work in the United States.
