Digital Navigator - Easterseals Veterans Rally Point

Position: Digital Navigator

Department: Veteran and Military Services

Pay: $55,000/year

Who are we? As a nonprofit organization, Easterseals Capital Region & Eastern Connecticut is leading the way to 100% equity and inclusion in our community - an organization that recognizes that our differences are our strengths. Easterseals Capital Region & Eastern Connecticut provides programs and services that enhance the quality of life and provide expanded access to healthcare, education, and employment opportunities for those with disabilities and our Veteran population, a mission we've proudly pursued for over 75 years.

What's in it for you? As a Digital Navigator at Veterans Rally Point, you will play a crucial role in building digital equity for Service Members, Veterans, and their families (SMVFs). Working under the SSG Fox Project Manager , you'll address barriers to broadband connection, improve digital literacy skills, and assist with access to technology. Your responsibilities will include conducting one-on-one consultations, delivering digital skills training, and connecting SMVFs to critical online support services like Telehealth. You'll lead digital literacy public awareness campaigns and work closely with community partners to ensure SMVFs receive comprehensive wrap-around services and support.

Industry-Leading Benefits: Enjoy industry-leading paid time off, including paid holidays, medical, dental, and vision benefit options, 100% retirement match on the first 5% of your contribution, secure document and electronics destruction for you and your household, company-paid life, disability, and AD&D insurance, and professional development and training opportunities, including tuition reimbursement. We are a PSLF qualified employer.

What will you do? As a Digital Navigator, you will:

• Conduct comprehensive one-on-one and group consultations to assess SMVFs' digital needs, identifying barriers such as lack of devices, affordable internet access, or digital skills. Develop personalized solutions to address these digital equity gaps.
• Design and deliver targeted digital literacy trainings to enhance SMVFs' ability to use various devices effectively. Prepare engaging course content focused on employment readiness, telehealth access, VA platforms and apps, and other essential digital skills.
• Provide hands-on technical support, helping SMVFs set up digital devices, connect to Wi-Fi, configure settings, and install necessary applications. Guide them in using software applications, digital communication tools, and social media platforms.
• Lead public awareness campaigns highlighting the importance of digital literacy for SMVFs, collaborating with Easterseals Marketing & Promotion to raise visibility through strategic outreach and social media engagement.
• Travel within the region (25-45%) to provide outreach, training, and support directly to SMVFs and community partners. Attend local veteran events and activities to foster connections and increase program visibility.
• Support clients in connecting to critical online services such as telehealth, employment platforms, and digital health literacy resources. Initiate referrals for disconnected SMVFs to ensure they access wrap-around services.
• Track and report on SMVFs' progress, challenges, and feedback, ensuring continuous improvement in program delivery. Collaborate with leadership to align training outcomes with program goals.
• Perform other duties as assigned to advance the mission of Veterans Rally Point and digital equity initiatives.

Skills and Requirements:

• Prior military service preferred
• High school diploma or GED required. Bachelor's Degree in Information Technology, Education, or a related field is preferred
• Prior experience in customer support, digital literacy, technical support, or community outreach required
• Strong knowledge of digital devices, internet navigation, and software applications, especially those related to VA care connection
• Excellent communication skills, with the ability to simplify complex topics for diverse audiences
• Patience, empathy, and a strong desire to help others
• Highly motivated and dedicated to working with Active Military, National Guard, Reserves, Veterans, and Families
• Ability to work independently, manage multiple client cases, and resolve minor conflicts
• Initiative taking and detail oriented

Equal Employment Opportunity and Disability Accommodation Statement: Easterseals Capital Region & Eastern Connecticut complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. If you require a reasonable accommodation in the application process, please contact Human Resources at 860.270.0600.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $55,000