General Manager - Service Department

Position: General Manager, Service Division

October 2024

We offer you the opportunity to put your passion and talents and abilities to use by joining us in our long history of serving our community. We believe that great work has the ability to transform a community and it’s been our primary goal for over 70 years to serve this community and put their needs first. This is what sets us apart and has led to us being a trusted name in the communities we serve.

For more information, see www.eg-electric.com.

Our People Strategy

Our goal is to attract and develop skilled, called, and passionate people that are excited about making an impact every day in the lives of those in our community. We believe that each addition to our team is an opportunity to make us sharper and deliver a higher quality experience to the customers in our community. What makes a great employee at Eau Gallie Electric is:

Authentic Values: We believe in doing the right thing in every situation. This is a foundational value for our company, and we are looking for candidates who always act with integrity. For us, that means admitting when we are wrong and making sure we take ownership when we make mistakes and fix them with honesty and integrity.

Prioritize Others: All people deserve to be treated with respect. We believe in being open-minded to new ideas and collaborative in how we work through problems. We believe that it is only through humility, valuing others more than ourselves, that we can truly be respectful to those around us and make a lasting impact on our community.

Technical Expertise: We have all been given a talent and expertise that is unique; we view this talent as sacred and something that can be grown, matured, and fostered throughout your career at Eau Gallie Electric; we work with you to identify your career aspirations and foster an environment where you can grow that talent that has been given to you.

Our Mission – Why We Exist

We are committed to successfully answering God’s call to help change people's lives as we serve them in our community.

The Vision – What We Want to Do

We strive to provide a complete customer experience that is better, faster, smarter and of a higher value than the competition.

Our Values – How We Will Accomplish This Mission

Our Core Values are the tools we use and the behaviors we exhibit as Employees of Eau Gallie Electric. They describe how we work together to achieve this special place we’re developing and how they make us uniquely successful.

· Doing the Right Thing – always acting with integrity and doing the right thing, even when it is hard.

· Respect & Humility – approaching all interactions with respect and humility, valuing the contributions of others.

· Second-Mile Service – going above and beyond, providing exceptional service that exceeds expectations.

· Knowledgeable – learning continuously and expanding our knowledge to better serve our customers.

· Attention to Detail – focusing on every little detail meticulously to ensure that every job is attended to with care.

· Dedicated to People – serving the customer, employee, and community with dedication, compassion, and empathy.

· Honest – interacting with others transparently and honestly so that the community knows that we always act with integrity and reliability.

The Position – General Manager, Service Division

We are seeking an experienced and motivated General Manager for our Service Division. Our Service Division provides electrical, solar, and generator solutions across Brevard county. Over the last 76 years, we have become a trusted name across Brevard County and are looking for a General Manager to take our Service Division to the next level. The ideal candidate will have 15 years of managing electricians in the field, experience managing the P&L for an organization, and a passion for providing exceptional customer service. The day-to-day responsibilities of the General Manager include:

· Strategic Planning & Execution: Review existing performance of the Service Division across utilization, profitability, leads, and sales; develop and implement a strategic plan to drive revenue growth and profitability.

· Strong Communication and Time Management Skills: Strong organizational skills to manage multiple departments and ensure customer expectations are met. Excellent verbal and written communication skills to effectively collaborate with team members, customers, and suppliers.

· Coordination and Communication: ensure effective communication among the team in the field and department managers including subcontractors and suppliers. Ensure the broader vision, mission, and goals of Eau Gallie Electric flow out across the entire division.

· Operational Management: Oversee day-to-day operations, implement process improvement projects to increase efficiency and customer satisfaction.

· Financial Oversight: Manage budgets, monitor financial performance, and implement measures that increase profitability.

· Team Leadership: Recruit, hire, and develop a high-performing team. Foster a positive work environment and promote employee engagement.

· Customer Relations: Act as a final escalation point for any customer issues that require immediate and decisive resolution.

Key Characteristics of the General Manager

· Technical Expertise – Hasa mastery of electrical systems; strong background in troubleshooting and repairing complex residential and commercial electrical systems.

· Technologically Proficient – Proven ability to master new ERP systems andensure that operational processes and activities are documented correctly to generate the right type of reports to guide decision making.

· Loves A Challenge – thrives in a fast-paced environment, with an ability to manage multiple tasks with competing deadlines.

· Strong Communication Skills – able to clearly and concisely convey complex thoughts both verbally and in writing. Has a strong ability to communicate inside and outside the organization.

· Administrative Prowess – ability to efficiently use MS Word, MS Project, and MS Excel; high aptitude to learn new platforms quickly (we use Monday.com and Jonas).

Benefits

At Eau Gallie Electric, we believe that great employees who deliver exceptional results in our community should be rewarded appropriately. We take a comprehensive view of compensation across pay, vacations, insurance, retirement, and continuing education. We believe that by providing holistic compensation to our employees they will in turn be able to provide a differentiated service in the community.

Pay

· Job Type: Full-time

· Pay: Competitive Annual Salary with a bonus: Pay for performance bonuses paid quarterly (based on the profitability of your division)

Vacation and Holiday

· 7 days Paid Time Off (PTO) (includes both vacation and sick time); employees receive 12 days of PTO after 5 years of service, PLUS

· 6 major holidays paid, PLUS

· Eau Gallie Electric Bonus Week (1 additional week of Paid Time Off (PTO) during the week between Christmas and New Years to spend with your family and friends).

Insurance and Retirement

· 100% company paid health insurance

· 100% match company retirement plan, up to 6% of total yearly pay

· $75,000 in life insurance (paid for by the company)

· Short term and Long-term disability insurance (paid for by the company)

· Access to company therapist and/or minister as needed (paid for by the company)

Other Notes

· Military veteran applicants are a plus, we are owned and operated by a Service Disabled Veteran

· This opening is for long term employment, we are not hiring for a specific job. No matter your experience level there will always be room to move up to increasing responsibility.

Minimum Requirements

The General Manager shall meet the following minimum requirements:

· 10 years of leadership experience managing service departments

· Bachelor's degree in business administration or a related field.

· Excellent communication and interpersonal skills.

· Ability to work independently and as part of a team.

· Strong organizational and time-management skills.

· Proficiency in Microsoft Office Suite.

Process of Candidacy

If after reading this Opportunity Profile, you sense the gifts and experiences you possess are a good initial match for Eau Gallie Electric, Inc., we invite you to begin the “Expression of Interest” process. You may contact us at any stage of the process to get more information and to ask questions. (Contact information is below).

Please provide the following documents and responses for review:

- A current resume.

AND

- Application documents located on our website www.eg-electric.com/careers

The search will be conducted in a very thoughtful, thorough, and consistent manner, with a conscious effort to preserve the confidentiality of all candidates. The search committee is committed to offering each potential candidate the same consideration throughout the process.

There is a strong sense of urgency to fill this vital role.

Submit this information to:

Loretta Sherman, SHRM-CP

Eau Gallie Electric, Inc.

lsherman@eg-electric.com

In the subject line of the email, please write “General Manager Service Position”

Job Type: Full-time

Pay: $85,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift

Experience:

• Managing an electrical or similar service department: 10 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Melbourne, FL 32935: Relocate before starting work (Required)

Work Location: In person

Salary : $85,000 - $125,000