What are the responsibilities and job description for the Billing specialist position at Ebix?
We are seeking a first party Commercial Billing (Invoicing) Specialist to join our team! This position requires COMMERCIAL billing and some collection experience.
The Billing Specialist is responsible for ensuring that customers are invoiced timely and accurately.
Key Responsibilities :
- Responsible for billing and collection of assigned accounts
- Collection calls and / or correspondence to customers
- Update account information to ensure customer billing address, contact, and other required information is current
- Assist customers in bringing delinquent accounts current while projecting a firm positive tone
- Provide exceptional service to callers exceeding quality assurance standards
- Demonstrate consistency in reaching and or exceeding monthly goals & company objectives
- Project a positive image over the phone while utilizing negotiation skills to balance the needs of the customer and the business
- Perform other assigned tasks and duties necessary to support the Billing & Collections Department
- Exemplify good work ethic in regards to punctuality, attendance and compliance
- Prepare monthly billings and reconcile to department reports to ensure accurate billing
- Assist the Billing Manager in ensuring that all contracts are invoiced in a timely fashion
- Support cash processing, including research for unidentified payments
- Handle customer billing / collection inquiries by phone or e-mail
Essential Functions :
- Prepare monthly billing
- Weekly and monthly reporting of collections and billing to Management
- Phone call and email to assigned delinquent customers
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Provide excellent & considerate customer service
Required Experience, Skills, and Abilities :
- Minimum two (2) years of billing / collections experience, with an emphasis on billing
- Minimum college degree in Accounting or Business; or equivalent experience
- Excellent communication, negotiation, and listening skills
- Strong Microsoft Excel skills
- Proven track record in coordinating issues across multiple internal organizations
- Understanding of basic accounting principles as well as business documents and internal controls
- Detail oriented with good analytical skills
Last updated : 2024-11-15